Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in [Area of expertise] with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
10
10
years of professional experience
Work History
Store Manager
Freshii
11.2019 - Current
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Supervised guests at front counter, answering questions regarding products.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Accounting Clerk
Shiva Exports Ltd.
10.2016 - 04.2018
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Maintained accounting records utilizing in-house and client systems.
Input high volume of monthly invoices with consistent accuracy.
Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Verified and entered invoices in QuickBooks for payments approval.
Coordinated with vendors and customers regarding invoicing and payment inquires and
discrepancies.
Recorded purchase transactions, Invoices, Accounts Payables and Trial balance.
Managed accounts payable and receivables and payroll.
Customer Service Representative
Axis Bank
01.2014 - 07.2015
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.