Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Juleyanna Dunlop

Kitchener,ON

Overview

3
3
years of professional experience

Work History

Residential Dispute and Resolution Advisor

Domus Inc
04.2023 - Current
  • Primary point of contact for residents experiencing disputes with neighbours or other community members
  • Remaining informed about relevant local, state, and federal laws pertaining to residential living and dispute resolution
  • Keeping record of KPIs for the resident services department regarding work order resolution speed, contractor performance, etc.
  • Maintain open lines of communication with stakeholders through regular updates, fostering a collaborative environment and ensuring transparency.

Front of House (FOH) Manager

TwentyPhoSeven
07.2021 - 01.2022
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.

Member Services Representative

Crunch Fitness
08.2020 - 08.2021
  • Assisted 50+ new and current members with inquiries regarding their memberships (cancellations, payment information, sign-ups, etc.)
  • Informed potential members of monthly offers while highlighting services provided by the location based on their fitness goals
  • Accompanied potential members on tours throughout the club, answering any questions presented.

Education

Bachelor of Arts - Kinesiology & Marketing

Wilfrid Laurier University
Waterloo, ON
01.2023

Skills

  • Strong Written and Verbal Communication
  • Conflict Resolution
  • Change Management
  • Google Workspace
  • Cross-team Collaboration
  • Stakeholder Management

Affiliations

  • Health and Nutrition
  • Skills Development

Timeline

Residential Dispute and Resolution Advisor

Domus Inc
04.2023 - Current

Front of House (FOH) Manager

TwentyPhoSeven
07.2021 - 01.2022

Member Services Representative

Crunch Fitness
08.2020 - 08.2021

Bachelor of Arts - Kinesiology & Marketing

Wilfrid Laurier University

Similar Profiles

CREATE PROFILE
Juleyanna Dunlop