Juleyanna Dunlop
Kitchener,ON
Overview
3
3
years of professional experience
Work History
Residential Dispute and Resolution Advisor
Domus Inc
04.2023 - Current
- Primary point of contact for residents experiencing disputes with neighbours or other community members
- Remaining informed about relevant local, state, and federal laws pertaining to residential living and dispute resolution
- Keeping record of KPIs for the resident services department regarding work order resolution speed, contractor performance, etc.
- Maintain open lines of communication with stakeholders through regular updates, fostering a collaborative environment and ensuring transparency.
Front of House (FOH) Manager
TwentyPhoSeven
07.2021 - 01.2022
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Member Services Representative
Crunch Fitness
08.2020 - 08.2021
- Assisted 50+ new and current members with inquiries regarding their memberships (cancellations, payment information, sign-ups, etc.)
- Informed potential members of monthly offers while highlighting services provided by the location based on their fitness goals
- Accompanied potential members on tours throughout the club, answering any questions presented.
Education
Bachelor of Arts - Kinesiology & Marketing
Wilfrid Laurier University
Waterloo, ON01.2023
Skills
- Strong Written and Verbal Communication
- Conflict Resolution
- Change Management
- Google Workspace
- Cross-team Collaboration
- Stakeholder Management
Affiliations
- Health and Nutrition
- Skills Development
Timeline
Residential Dispute and Resolution Advisor
Domus Inc
04.2023 - Current
Front of House (FOH) Manager
TwentyPhoSeven
07.2021 - 01.2022
Member Services Representative
Crunch Fitness
08.2020 - 08.2021
Bachelor of Arts - Kinesiology & Marketing
Wilfrid Laurier University