JUGRAJ SINGH
Moncton,ONTARIO
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Food Basics
10.2023 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
Receptionist, Accounts Receivable
Tandoori Flame
09.2023 - Current
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Streamlined front desk operations for increased efficiency and improved guest experience.
- Managed incoming calls with professionalism, directing inquiries.
- Organized documents and files, maintaining a clean workspace for optimal productivity.
- Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
- Contributed to company growth by identifying opportunities for improvement within accounts receivable processes.
- Supported the accounting department during audits by providing necessary documentation and clarifications on account reconciliations.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
Customer Service Representative
Lululemon
04.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
GED - Business
CAMBRIAN COLLEGE OF ARTS AND TECHNOLOGY
SUDBURY04.2023
Skills
- Customer Service
- Product Merchandising
- Payment Collection
- Merchandise Restocking
- Guest Services
- Cash Handling
- Financial Shortage Analysis
- Customer Relationship Management (CRM)
- Product Knowledge
- Customer Satisfaction
- Time management
- Professional demeanor
- Organizational skills
- Data entry proficiency
- Positive attitude
- Teamwork and collaboration
- Microsoft Office
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Urdu
Professional Working
Certification
CLASS 5 DRIVING LICENSE
FORKLIFT LICENSE
Affiliations
- READING
- TRAVELLING
- DRIVING
Software
MICROSOFT SKILLS
BASIC COMPUTER SKILLS
References
References available upon request.
Timeline
Customer Service Cashier
Food Basics
10.2023 - Current
Receptionist, Accounts Receivable
Tandoori Flame
09.2023 - Current
Customer Service Representative
Lululemon
04.2022 - 10.2023
GED - Business
CAMBRIAN COLLEGE OF ARTS AND TECHNOLOGY
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