Divya Kaushik
Toronto,Canada
Summary
Experienced in client relationship management, risk assessment, and policy customization. Leveraging deep industry knowledge to deliver personalized insurance solutions. Proven ability to cultivate strong client relationships and uphold high levels of client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
RBC Insurance
12.2024 - Current
- Improving client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Perform front-line underwriting of Home and Auto policies
- Establishing trust with clients through transparent communication regarding policy costs, coverages, and additional endorsements
- Enhanced cross-selling success by identifying complementary products that would further protect clients assets reducing their liability exposure
- Calculated quotes and educated potential clients on insurance options.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Financial Sales Representative
GoEasy Ltd
05.2022 - 12.2024
- Creating outstanding customer sales experiences by connecting, understanding, and listening to potential customers' financial needs and then matching those needs to lending solutions in a sales atmosphere
- Paying attention to customer's needs and cross-selling financial products while freely articulating the terms and conditions of the company's financial goods
- Reviewing assessing online loan applications, determining the applicants' creditworthiness, doing financial analyses, and making other risk assessments to improve the sale's quality and reduce potential future collection items
- Securing all data precisely in order to process consumer requests for items and keeping data and records updated to reduce errors.
- Maximized revenue potential by identifying cross-selling opportunities for additional products and services.
Audit Assistant
Kalyaniwalla & Mistry LLP
07.2018 - 06.2019
- Assisted client and reviewed the financials for smoother audit procedures
- Assisted in Statutory audits of various Company's as per Companies' Act 2013
- Prepared work paper and maintained the audit documentation as per the standards of the firm
- Planned and executed audits in accordance with accepted standard operating procedures
- Communicated results of audits to upper management through factual written reports and oral presentations.
Audit Intern
Appan & Lokhandwala Associates
04.2017 - 05.2017
- Worked under supervision of auditors to develop working knowledge of company's audit approach, tools and methods
- Facilitated office workflow by assisting with administrative tasks and communicating with clients on auditors' behalf
- Created audit papers and reports after audits to comply with legal and external regulations
- Learnt working on spreadsheets and presenting data in an effective manner
Education
International Business Management -
Seneca college
12.2022
Financial Planning Graduate Certificate -
Seneca College
12.2021
Bachelor of Accounts and Finance -
Mumbai University
07.2018
Skills
- Strong customer service abilities
- Customer-focused support
- Sound analytical and problem-solving skills
- Detail oriented person
- Customer service
- Sales strategy formulation
Certification
Other Than life (OTL) license from Insurance Institute of Canada
REMIC certified, Real Estate and Mortgage Institute of Canada
Timeline
Licensed Insurance Agent
RBC Insurance
12.2024 - Current
Financial Sales Representative
GoEasy Ltd
05.2022 - 12.2024
Audit Assistant
Kalyaniwalla & Mistry LLP
07.2018 - 06.2019
Audit Intern
Appan & Lokhandwala Associates
04.2017 - 05.2017
Financial Planning Graduate Certificate -
Seneca College
Bachelor of Accounts and Finance -
Mumbai University
International Business Management -
Seneca college
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