Jugal Patel
Summary
Results-driven IT professional with a strong background in Technical support, cloud technologies and a proven track record of successful project delivery. Skilled in designing and implementing efficient CI/CD pipelines, automating workflows, and optimizing software development processes. Proficient in front-end development, with expertise in HTML, CSS, and JavaScript. Excellent problem-solving abilities and a collaborative approach to cross-functional team environments. Committed to continuous learning and staying up-to-date with emerging technologies.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Technical Support Specialist
Gatestone & Co
Edmonton, AB
08.2023 - Current
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Used ticketing systems to manage and process support actions and requests.
- Participated in an on-call support rotation and responded to emergency situations outside regular business hours.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
DevOps Engineer
Morgan Stanley
New York, NY
01.2021 - 06.2023
- Designed and implemented robust CI/CD pipeline using Jenkins, Git, and Docker, reducing deployment time by 50% and improving overall software quality.
- Automated infrastructure provisioning using AWS CloudFormation templates, resulting in enhanced scalability and reduced manual configuration efforts by 70%.
- Collaborated with development and operations teams to optimize application performance, implementing monitoring and logging solutions that decreased incident response time by 40%.
- Implemented security best practices, including automated vulnerability scanning and intrusion detection systems, resulting in enhanced system security and compliance.
UI Developer
HCSC
Chicago, IL
09.2019 - 12.2020
- Developed modular and reusable front-end component library, reducing development time by 30% and ensuring consistent design across multiple projects.
- Implemented performance optimization techniques, resulting in 20% improvement in page load times and enhanced user satisfaction.
- Developed comprehensive unit tests for critical components, contributing to improved code quality, enhanced stability, and accelerated bug detection and resolution.
- Collaborated with UX designers to create intuitive and user-friendly interfaces, receiving positive feedback from clients for improved user experiences.
Web UI Developer
Kroger
Cold Springs, KY
04.2018 - 06.2019
- Developed and maintained automated UI testing suites, reducing manual testing efforts by 50% and ensuring high-quality deliverables.
- Collaborated with backend developers to optimize API integrations, resulting in faster data retrieval and improved system performance.
- Implemented Docker containers and Kubernetes for application deployment and scaling, improving deployment efficiency by 40%.
- Received recognition for successfully completing complex website redesign project within tight deadline, exceeding client expectations.
Junior UI Developer
Samay Software
Vadodara, Gujarat
12.2014 - 12.2015
- Collaborated with senior developers to implement responsive design techniques, improving accessibility and user engagement.
- Assisted in the development of dynamic web applications, actively participating in requirement analysis and contributing to successful delivery of client projects.
- Received commendation for troubleshooting critical issues and providing timely resolutions, minimizing downtime and ensuring client satisfaction.
Education
Master's - Computer Information Systems
Florida Institute of Technology
Melbourne, FL12-2017
Bachelor's - Computer Engineering
Gujarat Technological University
Vadodara, GJ06-2014
Skills
- DevOps: CI/CD pipelines, Jenkins, Git, Docker, Kubernetes, Maven, Gradle, Ansible, Chef, Nagios, prometheus, Snyk, SonarQube
- AWS Cloud Technologies: EC2, S3, Lambda, CloudFormation, CloudWatch, RDS, IAM
- Scripting Languages: PowerShell, Typescript, Python
- Software Development: HTML5, CSS3, JavaScript, Angular, React, Nodejs, Java, WebSocket, REST API, HTTP, Jira, Jasmine & Karma
- Operating Systems: Linux, Windows
Certification
AWS Certified Cloud Practitioner
Timeline
Technical Support Specialist
Gatestone & Co
08.2023 - Current
AWS Certified Cloud Practitioner
06-2023
DevOps Engineer
Morgan Stanley
01.2021 - 06.2023
UI Developer
HCSC
09.2019 - 12.2020
Web UI Developer
Kroger
04.2018 - 06.2019
Junior UI Developer
Samay Software
12.2014 - 12.2015
Master's - Computer Information Systems
Florida Institute of Technology
Bachelor's - Computer Engineering
Gujarat Technological University
Skills
- Problem solving and Troubleshooting
- Technical Analysis
- Collaborative Teamwork
- Continues Learning and Adaptability
- Effective Communication
Skills
- Problem solving and Troubleshooting
- Technical Analysis
- Collaborative Teamwork
- Continues Learning and Adaptability
- Effective Communication
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