Juerg Bieri
LUNDAR,MB
Summary
Proven customer service expert from Lundar General Store, adept in POS system operation and known for exceptional patience and empathy. Excelled in enhancing guest relations and maintaining high cleanliness standards, contributing to a significant improvement in customer satisfaction. Skilled in cash handling and inventory management, ensuring accuracy and efficiency in fast-paced environments. Knowledgeable clerk with solid background in retail operations, ensuring smooth day-to-day store functions. Proven track record of maintaining organized inventory and assisting customers efficiently. Demonstrated strong communication and teamwork skills, contributing to high customer satisfaction and streamlined workflows.
Overview
5
5
years of professional experience
Work History
Store Clerk
Lundar General Store
09.2022 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Operated POS systems to accurately process customer purchases.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
Server/cashier
Fundars
06.2019 - 08.2022
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Lundar High School
Lundar, Manitoba06.2024
Skills
- Customer Service
- Patience and Empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Stock replenishment
- Cash Register Operation
- Cash Handling Accuracy
- Guest Relations
- Basic math proficiency
- POS System Operation
Languages
English
Native or Bilingual
Timeline
Store Clerk
Lundar General Store
09.2022 - Current
Server/cashier
Fundars
06.2019 - 08.2022
High School Diploma -
Lundar High School
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