Juels Nemr
Kelowna,BC
Summary
Versatile and dedicated to my work with strong background in food service, retail and drink service. Proven expertise in delivering exceptional customer service , thriving in high intensity environments, and collaborating seamlessly within a team.
Overview
7
7
years of professional experience
Work History
Barista
Deville Coffee
08.2022 - Current
- Enhanced customer satisfaction by efficiently crafting and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety and ensuring a hygienic and appealing environment.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Operated various coffee equipment, demonstrating expertise in brewing techniques an ensuring consistency in product quality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Pizza Delivery Driver
Papitos Pizza Kettle Valley
09.2017 - 07.2022
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Versatile team member adept at multitasking in a fast-paced pizza establishment.
- Excelled in crafting quality pizzas with precision and efficiency.
- Managed phone orders and proficient in computer systems to process and input orders, ensuring precise and timely service.
- Thrived in a collaborative environment, contributing to the overall success of the team and maintaining a commitment to excellence in service and delivery.
Sales Associate
Aldo Shoes
11.2016 - 06.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained a tidy and organized store environment, ensuring appealing product display.
- Operated cash register, processed transactions, and handled financial transactions accurately.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Psychology
University of British Columbia
Kelowna, BC05.2023
High School Diploma -
École Kelowna Secondary School
Kelowna, BC06.2018
Skills
- Cash Handling
- Menu Memorization
- Up-selling
- Opening and closing duties
- Beverage Preparation
- Safe Food Handling
- Teamwork
- Exceptional customer service
- Problem-Solving
- Multi-tasking strength
- Organized
- Time management
Languages
English
French
Arabic
Timeline
Barista
Deville Coffee
08.2022 - Current
Pizza Delivery Driver
Papitos Pizza Kettle Valley
09.2017 - 07.2022
Sales Associate
Aldo Shoes
11.2016 - 06.2018
Bachelor of Arts - Psychology
University of British Columbia
High School Diploma -
École Kelowna Secondary School
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