Judy Siu
Scarborough,ON
Summary
Associate Director with extensive experience at UBS AG and Credit Suisse AG, specializing in relationship management and regulatory compliance. Proven track record in enhancing team efficiency through effective project management and analytical skills, leading to operational excellence. Expertise in resolving client issues, building loyalty, and mentoring junior staff to achieve high performance.
Overview
27
27
years of professional experience
Work History
Associate Director - Special Client Situation Desk
UBS AG / Credit Suisse Private Banking
02.2015 - Current
- Oversaw administration of over 200 Wealth Management accounts, including maintenance and order processing.
- Proactively addressed customer problems, implementing solutions that fostered loyalty.
- Utilized analytical skills and industry knowledge to resolve client concerns effectively.
- Guided junior staff in daily operations while ensuring compliance with internal policies.
- Enhanced team efficiency by streamlining project management processes and introducing collaboration tools.
- Reviewed regulatory changes, assessing their implications for business operations.
- Maintained compliance with industry regulations while adapting to best practices as needed.
- Assisted in organizing tasks to promote operational excellence across teams.
Assistant Vice President - Hong Kong Team
Credit Suisse Private Banking
05.2013 - 02.2015
- Assisted two relationship managers in preparing investment presentations and client portfolios.
- Executed trades for high-net-worth clients across equities, structured products, foreign exchange, bonds, mutual funds, and fixed deposits.
- Monitored investment portfolios while managing margin and collateral requirements for client accounts.
- Addressed inquiries regarding portfolio summaries and trading transactions.
Investment Manager - Investment Product Team
Bank Sarasin & Cie AG
02.2008 - 05.2013
- Supported preparation of fund trainings, portfolios, and sales campaigns to achieve targets.
- Placed fund orders directly with fund houses to ensure timely transactions.
- Executed equity orders with stock brokers for efficient trade execution.
- Liaised with Discretionary Portfolio Management Team in Switzerland to assist relationship managers in Asia.
- Handled fund and equity inquiries from marketing staff to facilitate communication.
- Assisted Head of Investment Product Team in preparing reports and administrative tasks, including revenue and product risk rating reports.
Assistant Manager - Offshore Team
Credit Suisse Private Banking Zurich, Switzerland
11.2006 - 09.2007
- Monitored over 400 Swiss booked accounts while supporting 60 relationship managers across Hong Kong and PRC teams.
- Received client calls to facilitate trades in equities, structured products, foreign exchange, bonds, mutual funds, and fixed deposits.
- Prepared monthly MIS reports for submission to Regional Head, ensuring accurate data presentation.
- Assisted relationship managers in developing clients' portfolios for Hong Kong, China, and Taiwan teams.
- Executed orders for high net-worth clients across various trading products.
Assistant Manager - China Team
Credit Suisse Private Banking
02.2005 - 02.2008
Senior Assistant Manager - Hong Kong Team
HSBC Private Bank (Suisse) SA
11.2004 - 02.2005
Assistant Manager - Taiwan Team
American Express Bank Ltd. - Private Banking
04.1998 - 01.2004
Education
Bachelor of Arts - Economics
University of Toronto
Toronto, ON01-1998
High School Diploma -
Agincourt Collegiate Institute
Toronto, ON07-1994
High School Diploma -
Trafalgar Castle School
Whitby, ON07-1993
Skills
- Key relationship management
- Regulatory compliance
- Employee coaching and mentoring
- Project management
- Analytical thinking
- Team collaboration and leadership
- Managing operations and efficiency
- Verbal and written communication
- Reporting and documentation
- MS office
- Administrative support
- Community outreach
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Associate Director - Special Client Situation Desk
UBS AG / Credit Suisse Private Banking
02.2015 - Current
Assistant Vice President - Hong Kong Team
Credit Suisse Private Banking
05.2013 - 02.2015
Investment Manager - Investment Product Team
Bank Sarasin & Cie AG
02.2008 - 05.2013
Assistant Manager - Offshore Team
Credit Suisse Private Banking Zurich, Switzerland
11.2006 - 09.2007
Assistant Manager - China Team
Credit Suisse Private Banking
02.2005 - 02.2008
Senior Assistant Manager - Hong Kong Team
HSBC Private Bank (Suisse) SA
11.2004 - 02.2005
Assistant Manager - Taiwan Team
American Express Bank Ltd. - Private Banking
04.1998 - 01.2004
Bachelor of Arts - Economics
University of Toronto
High School Diploma -
Agincourt Collegiate Institute
High School Diploma -
Trafalgar Castle School
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