Judy Ann Malibong
Brampton,ON
Summary
Experienced in effectively managing high-volume customer interactions, with a strong track record of addressing and resolving issues through exceptional communication and problem-solving skills. Dedication to maintaining high levels of customer satisfaction and fostering team collaboration consistently yields positive results. Solid history of enhancing customer experiences and known for adaptability to shifting demands, as well as collaboration with team members to achieve shared goals. Highly valued expertise in call handling and conflict resolution makes this candidate a valuable asset to any organization. This organized and dependable candidate is successful at managing multiple priorities with a positive attitude and is willing to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Team Member
Tim Hortons
12.2023 - Current
- Provided excellent customer service in a high-paced environment
- Managed cash transactions and ensured financial accuracy
- Assisted customers with product selection and promotions
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Office Staff
Vitastar Skills Management Services, INC.
02.2023 - 05.2023
- Handled administrative duties, including data entry and document management
- Maintained organized records and ensured efficient workflow
- Provided support to staff and assisted with operational tasks
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand.
- Increased overall office efficiency with proficient use of computer software, including Microsoft Office Suite and CRM systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Call Center Agent – Billing
VXI Global
08.2022 - 02.2023
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Salesclerk
7-Eleven Bautista
01.2019 - 07.2022
- Assisted customers in product selection and inquiries
- Handled transactions using POS systems and managed cash
- Ensured a positive shopping experience and maintained store organizations
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
Education
Post-Graduate Certificate - Global Business Management
Sault College Brampton Campus
Brampton, ON04-2025
Bachelor of Science - Management Accounting
Perpetual Help College of Pangasinan
Philippine06.2022
General Academic Strand -
Bautista National High School
Philippine03.2018
Skills
- Strong organizational and multitasking abilities
- Proficient in data entry
- Office management
- Ability to work in fast-paced and high-pressure environments
- Strong attention to detail
- Problem-solving skills
- Proficient in Microsoft Office Suite
- Team development
- Customer relationship management
- Account management
- Payment processing
- Call center operations
- Team collaboration
Timeline
Team Member
Tim Hortons
12.2023 - Current
Office Staff
Vitastar Skills Management Services, INC.
02.2023 - 05.2023
Call Center Agent – Billing
VXI Global
08.2022 - 02.2023
Salesclerk
7-Eleven Bautista
01.2019 - 07.2022
Post-Graduate Certificate - Global Business Management
Sault College Brampton Campus
Bachelor of Science - Management Accounting
Perpetual Help College of Pangasinan
General Academic Strand -
Bautista National High School
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