Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Judy Wilson Young

San Jose

Summary

Dynamic Mortgage Loan Advisor with a proven track record at Starriver Inc., specializing in enhancing customer satisfaction and streamlining loan processes. Leveraged strong communication and real estate market awareness to develop customized solutions, achieving significant client base expansion. Excelled in relationship building and problem-solving, ensuring smooth transactions and high client retention.

Offering strong foundation in financial principles and passion for helping clients achieve their homeownership dreams. Brings analytical skills and ability to quickly grasp industry knowledge, ensuring quick adaptation to new environments. Ready to use and develop problem-solving and customer service skills in Accounts Payable role.

Mortgage advising professional with comprehensive experience in guiding clients through mortgage processes and offering tailored financial solutions. Focused on collaborative efforts and achieving optimal results, adaptable to evolving market conditions. Proficient in financial analysis and client relationship management.

Driven and personable with deep understanding of financial services and client relationship management, ensuring seamless mortgage process. Adept at financial analysis and compliance, with strong skills in customer service and communication. Committed to delivering tailored mortgage solutions that align with clients' financial goals.

Offering strong foundation in financial principles and passion for helping clients achieve their homeownership dreams. Brings analytical skills and ability to quickly grasp industry knowledge, ensuring quick adaptation to new environments. Ready to use and develop problem-solving and customer service skills in Accounts Payable role.

Overview

15
15
years of professional experience

Work History

Volunteer

01.2018 - 12.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.

Mortgage Loan Advisor

Starriver Inc.
04.2010 - 01.2018
  • Achieved high levels of customer satisfaction with diligent follow-up on loan progress and prompt issue resolution.
  • Diffused challenging situations by exercising diplomacy, tactfulness, and professionalism when addressing concerns.
  • Facilitated smooth transactions by coordinating closely with real estate agents, appraisers, and title companies.
  • Assisted clients in understanding complex mortgage concepts, simplifying decision-making processes.
  • Enhanced the loan application process for clients with thorough documentation and timely followups.
  • Expanded business through active participation in networking events, fostering connections within the local community.
  • Developed customized solutions for diverse clientele, considering individual needs and financial goals in each case.
  • Streamlined workflow, implementing efficient systems to manage client information and communication.

Education

Master of Science - Biochemistry

Okayama University
Okayama, Japan
04-2001

Skills

  • Strong communication skills
  • Exceptional customer service
  • Adaptable to change
  • Effective problem solving
  • Relationship building
  • Goal-oriented mindset
  • Detail-oriented approach
  • Real estate market awareness
  • Continuing education commitment
  • Marketing strategy development

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Japanese
Full Professional

Timeline

Volunteer

01.2018 - 12.2024

Mortgage Loan Advisor

Starriver Inc.
04.2010 - 01.2018

Master of Science - Biochemistry

Okayama University
Judy Wilson Young