Judy Wang
Big Trout Lake,ON
Summary
Experienced with background in customer service and enjoyed helping people. Patient-focused dental assistant providing dentistry support. Quick leaner and successful in building relationships with coworkers and patients, and easing patients anxiety.
Overview
22
22
years of professional experience
Work History
Certified Dental Assistant
Dr. Huy D. Nguyen, Orthodontist
07.2023 - 09.2023
- Prepared 15+ patients daily for dental procedure
- Assisted dentist with sterilizing or disinfecting instruments, setting up instrument trays, and assembling materials
- Provided chairside assistance to orthodontists by passing instruments, suctioning intraoral fluids and light curing.
- Exposed extraoral dental diagnostic X-rays
- Taken photographs of patients’ teeth to aid Orthodontist in developing treatment plans
- Taken dental molds of patients’ teeth for fabrication of customized retainers.
- Ensured that patients are well-informed about orthodontic procedures and braces aftercare.
- Assisted in updating and maintaining patient dental records.
Customer Service Manager
Qingdao London Durex Company Limited
05.2001 - 03.2010
- Managed over 30 customer calls per day, solved customer complaints while prioritizing customer satisfaction and loyalty
- Assisted with pricing questions, inventory availability , changed existing order and shipping information, increased 10% of sales
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Negotiated contracts with outside carriers to minimize costs to company and customers
Education
Dental Assistant Associate Degree - Oral Dental Assistant
Oxford College of Arts, Business, And Technology
670 Progress Ave, Scarborough, ON M1H 3A410.2023
Developmental Psychology - Psychology
Beijing Normal University
19 Xinwai Ave, Beitaipingzhuang, Hai Dian Qu, Bei 02.2007
Skills
- Effective Communication
- Dental dams, polish, forceps, handpieces
- Mandarin ( Bilingual)
- MS Office
- Orthodontic pliers and steam autoclaves
- Bedside manner
Timeline
Certified Dental Assistant
Dr. Huy D. Nguyen, Orthodontist
07.2023 - 09.2023
Customer Service Manager
Qingdao London Durex Company Limited
05.2001 - 03.2010
Dental Assistant Associate Degree - Oral Dental Assistant
Oxford College of Arts, Business, And Technology
Developmental Psychology - Psychology
Beijing Normal University
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