Judy Schembri

Guest Service Ambassador Navigator

• Greet and welcome visitors
• Assist with way-finding, direct and escort patients and other clients (e.g. family members, visitors) to different areas of the hospital
• Provide information pertaining to a patients visit to the hospital
• Assist family members and visitors with general inquiries and way-finding

Clinical Patient Support

• Greet and welcome patients and visitors
• assist with various administrative tasks
• assist patients with general inquiries and information needs
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• Worked with Individuals and their families
• Provided planning support for clients with diverse portfolios and individual needs.
• Worked with clients to understand needs and provide excellent service.
• Assisted clients in making beneficial and strategic decisions regarding registered and non-registered investments
• Cultivated client relationships through high levels of direct communication to maintain customer loyalty.
• Increased customer satisfaction by resolving issues.