Judy Saulnier
Niagara Falls
Summary
Highly motivated worker with a proven track record of exceeding sales goals and driving customer satisfaction in a fast-paced retail environment. Skilled in providing excellent customer service, upselling products, and developing strong relationships with customers. Experience in consultative sales, customer loyalty, and contract negotiation & management. Known for being proactive and consistently praised by peers, I can be relied upon to contribute to your team's success in achieving its goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager
Queens Guard
07.2023 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Kichen Manager
Coppas Grocery
03.2015 - 06.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Bilingual Sales Representative
Remington Medical
03.2014 - 04.2016
- Created presentations for prospective clients in both English and French languages
- Performed data entry for customer orders, Through fax, emails, and phone calls invoicing, and payment processing
- Collaborated with the marketing team to develop promotional materials targeting Medical professionals communities
- Processed returns
- Conducted market research to identify potential customers and develop new sales strategies
- Researched competitive pricing trends to ensure that the company's prices remain competitive within the marketplace
- Provided bilingual customer service support in both English and French
- Created presentations for prospective clients in both English and French languages
- Developed strong relationships with clients through effective communication in both English and French
Bilingual Sales Representative
Danesco Inc
06.2010 - 09.2015
Bilingual Customer Service Representative
Sudbury Regional Hospital
01.1995 - 09.2010
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Updated patient records, medical histories, and contact information for traceability
- Registered all emergency patients, Registered all ambulance entree
- Worked with regional police for MHA purposes
Education
Certification in Decontamination -
Laurentian University
Sudbury, ON04.2002
Certification in Hospitality Management -
Cambrian College
Sudbury, ON04.1985
Skills
- Sales Activities
- Sales Promotion
- Comparing Plans
- Cash Counting
- Fluent in English and French
- Customer service
- Time management
- Verbal and written communication
Languages
English
Professional Working
French
Professional Working
Certification
- ServSafe Food Handler's Certification
Timeline
Manager
Queens Guard
07.2023 - 09.2024
Kichen Manager
Coppas Grocery
03.2015 - 06.2019
Bilingual Sales Representative
Remington Medical
03.2014 - 04.2016
Bilingual Sales Representative
Danesco Inc
06.2010 - 09.2015
Bilingual Customer Service Representative
Sudbury Regional Hospital
01.1995 - 09.2010
Certification in Hospitality Management -
Cambrian College
Certification in Decontamination -
Laurentian University
Similar Profiles
Tianyi TanTianyi Tan
Volunteer at Queens Herald Church C&MAVolunteer at Queens Herald Church C&MA
David LizcanoDavid Lizcano
Volunteer at Queens LibraryVolunteer at Queens Library
GEORGE ADU GYAMFIGEORGE ADU GYAMFI
Teaching assistant in special educational needs at ormiston kensington queens mill academy schoolTeaching assistant in special educational needs at ormiston kensington queens mill academy school