Judy Pham
COSTA MESA,CA
Summary
Retail management professional with a proven track record in driving store performance and enhancing customer experiences. Expertise in operational efficiencies and staff development, leading to improved team productivity. Recognized for fostering collaborative environments and effectively adapting to dynamic retail challenges. Proficient in implementing sales strategies and acquiring new clients, resulting in increased revenue.
Overview
13
13
years of professional experience
Work History
Store Manager
Saks Fifth Avenue Club In Residence
05.2023 - Current
- Opened five stores and onboarded managers and consultants for efficient operations.
- Executed operational tasks, including shipping, merchandise control, payroll reconciliation, and IT functions.
- Engaged in team selling and provided coaching to enhance growth among top 100 clients.
- Developed personalized shopping experiences through tailored styling sessions and curated events.
- Expanded client base using local partnerships, referrals, and social selling techniques.
- Collaborated with hotel management to improve client acquisition through targeted marketing strategies.
Brand/Marketing Manager
Haliburton International Foods, Inc.
07.2022 - 05.2023
- Oversaw social media marketing
- Supported advertising campaign ideation and promotional events
- Developed positive relationships with Training team to ensure strong partnership and communication
Sales Supervisor
Givenchy
12.2019 - 07.2022
- Responsible for the WRTW business
- Conducted weekly TB with merchant team to analyze delivery by category/client and assess SCP logistics flow
- Followed up on all reserves post-market in a timely fashion
- Monitored team VIC development to increase conversion and average transaction value percentage
- Achieved set percentage of total business and personal goals
VIP Manager
Zimmerman
05.2019 - 12.2019
- Increased positive brand recognition through effective communication, professionalism, and in-depth brand knowledge
- Provided the highest level of customer service in all areas of negotiation, client satisfaction, and after-sales service
- Monitored team members CRM database and store sales reports
Selling Supervisor
Celine
10.2017 - 12.2019
Sales Supervisor
Dolce & Gabbana
06.2016 - 10.2017
Key Holder
Balenciaga
10.2012 - 06.2016
Education
Bachelor of Science - Apparel Merchandising and Management - Emphasis in Business
Cal Poly Pomona
01.2010
Skills
- Team building and leadership
- VIP client management
- KPI evaluation
- Fashion trend analysis
- Marketing strategies
Languages
Vietnamese
Full Professional
Timeline
Store Manager
Saks Fifth Avenue Club In Residence
05.2023 - Current
Brand/Marketing Manager
Haliburton International Foods, Inc.
07.2022 - 05.2023
Sales Supervisor
Givenchy
12.2019 - 07.2022
VIP Manager
Zimmerman
05.2019 - 12.2019
Selling Supervisor
Celine
10.2017 - 12.2019
Sales Supervisor
Dolce & Gabbana
06.2016 - 10.2017
Key Holder
Balenciaga
10.2012 - 06.2016
Bachelor of Science - Apparel Merchandising and Management - Emphasis in Business
Cal Poly Pomona
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