Judy Mercado
Tracy
Summary
Detail-oriented Environmental Services Housekeeper with extensive understanding of sanitation and infection control techniques. Known for high productivity levels and ability to efficiently complete tasks with precision. Works quickly and effectively with little to no supervision, following established schedules and procedures. Initiates proper cleaning techniques to complete housekeeping tasks.
Overview
9
9
years of professional experience
Work History
Hospital Housekeeper
Lucile Packard Children's Hospital
Palo Alto
10.2017 - 11.2024
- Maintained patient rooms, operating areas, and hospital facilities in compliance with infection control and safety protocols.
- Performed daily, discharge, and terminal cleaning to reduce the risk of hospital-acquired infections.
- Disinfected high-touch surfaces, medical equipment, and restrooms using approved cleaning agents.
- Collected and properly disposed of biohazard waste, soiled linens, and sharps containers.
- Assisted with bed turnover by sanitizing and preparing rooms efficiently for new admissions.
- Maintained stock of cleaning supplies and reported shortages to management promptly.
- Operated specialized cleaning equipment, such as floor scrubbers, buffers, and disinfectant sprayers.
- Responded quickly to emergency cleaning needs (spills, accidents, contamination events).
- Supported a safe, professional, and compassionate environment for patients, families, and staff.
Customer Service Representative
Silliman Activity and Family Aquatic Center
Newark
06.2015 - 11.2017
- Greeted customers professionally to enhance overall satisfaction.
- Assisted with membership registrations, class sign-ups, and facility check-ins.
- Handled cash and credit card transactions; balanced daily registers at close.
- Responded to phone inquiries, addressing customer concerns efficiently.
- Maintained cleanliness and organization of public areas within aquatic center.
- Prepared and served food items in café; restocked products and removed expired inventory.
- Supported event setup and takedown to ensure smooth operations.
Skills
- Effective communication
- Compassionate care
- Sterilization techniques
- Cleaning protocols
- Safety compliance
- Supply management
- Time management
- Attention to detail
- Adaptable problem solving
Timeline
Hospital Housekeeper
Lucile Packard Children's Hospital
10.2017 - 11.2024
Customer Service Representative
Silliman Activity and Family Aquatic Center
06.2015 - 11.2017
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