Judy McGlover
Upland
Summary
Experienced administrative assistant with over 5 years of experience in the administrative industry. Have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements by leading from the front. Always demonstrating hard work, a great attitude, and consistent drive no matter the trial.
Overview
2025
2025
years of professional experience
Work History
Sales Recruiting Specialist
Elite Talent Group
01.2022 - Current
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Identified potential prospects through referrals, cold calling, job websites and career fairs.
- Posted adverts with open job positions on various job boards and social media platforms.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
Life Insurance Agent
Aflac
03.2023 - Current
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Building and Safety Permit Technician
Inglewood City Hall
01.2021 - 02.2022
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies, and customer service techniques.
- Researched information in municipal archives upon request of public officials or private citizens.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked closely with city personnel in the development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
- Stayed up-to-date on state and City laws and licensing requirements to complete accurate and efficient reviews.
- Reviewed drawings and assessed construction against plans.
- Interpreted mechanical, electrical blueprints and schematics to perform installations or repairs.
- Stamped Plans for Commerical and Residential entities
Building and Safety Admin Assistant
Inglewood City Hall
02.2020 - 01.2021
- Maintained excellent attendance record, consistently arriving to work on time.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
- Answered questions and addressed Building and Safety requirements.
- Filed new and issued permits daily.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Proficient in industry-related software and programs.
- Skilled in oral and written instructions in English.
- Added documents to file records and created new records to support filing needs.
- Knowledgeable on how to issue permit mechanical,electrical,plumbing, building and re-roof permits.
- Calculate Fees, Construction valuations.
- File permits and plans after issuance.
- Determine that projects have required approval before issuance.
Admin Assistant Successor Agency
Inglewood City Hall
06.2018 - 02.2020
- Developed team communications and information for meetings.
- Assisted in drafting Staff Reports.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Created appropriate documentation for members of board and senior leadership before meetings.
- Reviewing and filing contracts.
- Managed file details and organization throughout life cycle of record.
- Collaborated with department and administrative leaders to understand file organization goals and meet records management requirements.
- Archived documents to locate quickly by strictly following storage methods.
- Gathered, sorted and scanned documents to enter into computer system.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Executed record filing system to improve document organization and management.
Police Department Student Assistant
California Polytechnic State University
10.2015 - 01.2018
- Develop and implement a plan to handle diverse circumstances and difficult situations.
- Be able to demonstrate strong customer service skills.
- Operate computerized cash register.
- Issue various parking permits.
- Handle minor parking complaints and direct problems to appropriate personnel,.
- Handle heavy traffic flow and demonstrate strong analytical skills.
- Filed records and provided recordkeeping duties.
- Life-scan technician
- Battery Jumps
- Campus Patrol
- Vehicle Unlocks
Internship Student
Law Offices Of Mark McBride
- Investigated facts and law of cases, using pertinent sources to determine causes of action.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Reviewed case files and reported case progress to clients
- Organized and filed cases.
- Investigated facts and laws to determine strategies for case preparation.
Volunteer
Assistant Living
09.2010 - 09.2014
- Adhered to policies and procedures to promote hospital mission and vision.
- Adhered to organization procedures and instructions to maintain safety.
- Took newspapers, flowers and other personal items to patients on all floors.
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
B.A - Political Science
California Polytechnic Pomona
Pomona, CA06.2018
Some College (No Degree) - Real Estate
Mt San Antonio College
Walnut, CA01.2018
Skills
- Analytical skills
- Clerical
- Organization
- Data Entry
- Filing
- Reception
- MS Office/ Excel/Word/PPT
- Problem Solving
- Relationship Building
- Spreadsheet Management
- Mail Handling
- Time management
- Critical Thinking
Timeline
Life Insurance Agent
Aflac
03.2023 - Current
Sales Recruiting Specialist
Elite Talent Group
01.2022 - Current
Building and Safety Permit Technician
Inglewood City Hall
01.2021 - 02.2022
Building and Safety Admin Assistant
Inglewood City Hall
02.2020 - 01.2021
Admin Assistant Successor Agency
Inglewood City Hall
06.2018 - 02.2020
Police Department Student Assistant
California Polytechnic State University
10.2015 - 01.2018
Volunteer
Assistant Living
09.2010 - 09.2014
Internship Student
Law Offices Of Mark McBride
B.A - Political Science
California Polytechnic Pomona
Some College (No Degree) - Real Estate
Mt San Antonio College
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