Judy Johnson
Sault Ste. Marie,ON
Summary
Dynamic and results-driven cashier with extensive experience at Canadian Tire, recognized for enhancing customer satisfaction through exceptional service and efficient cash handling. Proven ability to train and mentor staff, implement process improvements, and maintain a secure cash environment, demonstrating strong work ethic and professionalism in fast-paced settings.
Overview
42
42
years of professional experience
Work History
Cashier ( Store Front)
Urban Square Ida Drug Mart
10.2021 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, restocking shelves to maintain product availability.
- Trained new staff on operational procedures and customer service best practices.
- Implemented organized checkout procedures to improve transaction speed and accuracy.
- Monitored store environment for cleanliness and safety compliance, promoting positive shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier/ Supervisor
Canadian Tire
11.1983 - 12.2020
- Supervised daily cashier operations, ensuring efficiency and accuracy in transactions.
- Trained and mentored staff on customer service best practices and cash handling procedures.
- Implemented process improvements that streamlined checkout times and enhanced customer satisfaction.
- Coordinated scheduling for cashier team to optimize coverage during peak hours.
- Monitored cash register security measures to prevent loss and ensure compliance with policies.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
Education
High School Diploma -
Bawating High School
Sault Ste. Marie, ON06-1984
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Professionalism and courtesy
Languages
English
Professional Working
Timeline
Cashier ( Store Front)
Urban Square Ida Drug Mart
10.2021 - 11.2025
Cashier/ Supervisor
Canadian Tire
11.1983 - 12.2020
High School Diploma -
Bawating High School