Judy Hoang
Los Angeles,CA
Summary
Goal-oriented leader with distinguished experience in B2B and B2C industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
25
25
years of professional experience
Work History
National Sales Manager
Deako
03.2022 - Current
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
Founder
Kater Interior Design
01.2017 - 01.2023
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Oversaw installation of finishes, furniture and other design elements to control final product.
- Led interior design across conceptual, schematic, design development, and construction document phases.
- Collaborated with architects and contractors to ensure seamless integration of design elements.
- Developed compelling design concepts, consistently exceeding client expectations and winning repeat business.
- Balanced multiple projects simultaneously, effectively prioritizing tasks and managing time to meet all deadlines without sacrificing quality.
- Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
Project Manager
The Shade Store
03.2018 - 03.2020
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Contributed to business growth by identifying opportunities for expansion into new markets or service offerings based on industry trends and client needs.
- Delivered high-quality design projects on time and within budget through effective team management and prioritization techniques.
Area Sales Manager
BoConcept
05.2006 - 07.2018
- Implemented systems and procedures to increase sales. Led sales region to increase sales and boost team morale.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Drove cost efficiencies across various areas including staff training, inventory control and customer acquisition by continuously optimizing processes and systems.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
82nd Airborne
Army
08.1999 - 05.2003
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Devised and implemented battle plans to achieve tactical objectives.
- Implemented measures to maintain high morale among troops, boosting retention rates within the unit.
- Increased operational readiness through meticulous equipment maintenance and resource management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained and mentored personnel in combat operations and tactics.
- Executed tactical operations with accuracy and control.
Skills
- B to B sales
- Customer Portfolio Management
- Account Management
- Sales Pipeline Management
- Sales Leadership
- Business Objective Analysis
- Sales initiatives and techniques
- Employee Retention
- National account management
- Strategic Planning
- Profitability Assessments
- Marketing Strategy Development
Timeline
National Sales Manager
Deako
03.2022 - Current
Project Manager
The Shade Store
03.2018 - 03.2020
Founder
Kater Interior Design
01.2017 - 01.2023
Area Sales Manager
BoConcept
05.2006 - 07.2018
82nd Airborne
Army
08.1999 - 05.2003
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