Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
Bartender/Waitress
Hooters
11.2023 - 06.2024
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Served high customer volumes during special events, nights, and weekends.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Followed strict recipes and drink measurements to minimize product used.
Front Desk/Checkout/Medical Assistant
Beauty By Dr. Kay
08.2022 - 08.2023
Coordinated patient scheduling, check-in, check-out and payments for billing.
Supported office staff and operational requirements with administrative tasks.
Checked patient insurance, demographic, and health history to keep information current.
Organized paperwork such as charts and reports for office and patient needs.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Administrative Supervisor
University Of California Police Department
08.2020 - 06.2022
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Reduced intake processes time by developing application tracking and filing systems.
Prepared detailed documents and reports in adherence administrative processes.
Transcribed meeting minutes for management's records.
Handled patient scheduling, check-in, check-out and processing.
Supervised 2 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Recruited, hired, trained and supervised 2 staff and implemented mentoring program that offered positive employee engagement.
Monitored front areas so that questions could be promptly addressed.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Mentored office employees on proper administrative procedures and how to use programs, keeping operations consistent and efficient for maximum performance.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Office Assistant
Stacy Han
05.2018 - 06.2020
Produced high-quality communications for internal and external use.
Provided clerical support, addressing routine and special requirements.
Interacted with 15-40 customers per day by phone, email or in-person to provide information.
Completed clerical tasks such as filing, copying and distributing mail.