Summary
Overview
Work History
Education
Skills
Timeline
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JUDITH WANJIKU

Iqaluit

Summary


Responsible HR Professional with strong knowledge of office administration and day to day human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

8
8
years of professional experience

Work History

Human Resources Assistant

Government Of Nunavut- Environment
03.2025 - Current
  • Efficiently manage personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Assisting in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitoring employee attendance and performance to verify punctuality and absences.
  • preparing requests for Acting pay
  • Tracking and processing of casual staffing actions, relief staffing actions, Tuglirijavut Student Program(summer student program)

Customer Service Representative

VIKRA AGENCY
07.2024 - 12.2024
  • Coordinated with cross-functional teams to address customer concerns promptly.
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
  • Assisted customers in navigating company website or application during support interactions.
  • Set up customer accounts in system and updated details to reflect current information.

Personal Care Assistant

Private Employer
01.2023 - 11.2024
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.


Human Resources Administrator

Crowin Pacific
09.2021 - 09.2022
  • Organized and maintained HR databases with up-to-date employee information.
  • Assisted in payroll processing, ensuring accurate and timely compensation.
  • Conducted exit interviews, gathering feedback to improve retention strategies.
  • Prepared and updated job descriptions in collaboration with department heads.
  • Administered and scored employee aptitude, personality and interest assessments.
  • Maintained confidential employee records, ensuring compliance with privacy regulations.
  • Coordinated internal and off-site training for new hires and established employees.
  • Assisted in resolving employee relations issues, fostering positive work environment.
  • Helped fill open positions quickly by posting vacancies on online job boards and local newspapers.
  • Resolved employee concerns related to paychecks or working conditions discreetly and efficiently.

Human Resources Administrator

Vectrus Systems
05.2021 - 09.2021
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
  • Answered employee inquiries regarding health benefits and 401k options.

Travel Coordinator

Diplomat Freight Services
01.2019 - 05.2021
  • Negotiated favorable rates with airlines, hotels, and tour operators to maximize client satisfaction.
  • Assisted travelers with updating or obtaining passports or customs documentation.
  • Designed customized travel itineraries based on client preferences and budget constraints.
  • Conversed with customers to determine destination, travel dates and accommodations required.
  • Obtained necessary visas and documents for international travel when required.
  • Coordinated travel arrangements for individuals, and groups.
  • Provided excellent customer service through phone calls, emails, or in-person appointments.
  • Maintained up-to-date knowledge of popular and emerging travel destinations.

Human Resources Administrator

XTIGI Communications
01.2017 - 12.2018
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
  • Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Created and delivered HR training sessions to staff, managers and executives.

Education

Diploma - Hospitality Management

Nairobi Institute of Business Studies
11.2014

Certificate -

Nairobi Institute of Business Studies
Nairobi Kenya
11-2014

Certificate - Harm Reduction

TORONTO SHELTER STANDARDS
10-2024

Certificate - Standard First Aid

First Aid 4 U
Hamilton, ON
10-2024

Skills

  • Self-Directed
  • Data entry
  • Microsoft office
  • Remote office availability
  • Project planning
  • Administrative skills
  • Maintaining files

Timeline

Human Resources Assistant

Government Of Nunavut- Environment
03.2025 - Current

Customer Service Representative

VIKRA AGENCY
07.2024 - 12.2024

Personal Care Assistant

Private Employer
01.2023 - 11.2024

Human Resources Administrator

Crowin Pacific
09.2021 - 09.2022

Human Resources Administrator

Vectrus Systems
05.2021 - 09.2021

Travel Coordinator

Diplomat Freight Services
01.2019 - 05.2021

Human Resources Administrator

XTIGI Communications
01.2017 - 12.2018

Diploma - Hospitality Management

Nairobi Institute of Business Studies

Certificate -

Nairobi Institute of Business Studies

Certificate - Harm Reduction

TORONTO SHELTER STANDARDS

Certificate - Standard First Aid

First Aid 4 U

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