JUDITH WANJIKU
Iqaluit
Summary
Responsible HR Professional with strong knowledge of office administration and day to day human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
8
8
years of professional experience
Work History
Human Resources Assistant
Government Of Nunavut- Environment
Iqaluit, NU
03.2025 - Current
- Efficiently manage personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisting in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitoring employee attendance and performance to verify punctuality and absences.
- preparing requests for Acting pay
- Tracking and processing of casual staffing actions, relief staffing actions, Tuglirijavut Student Program(summer student program)
Customer Service Representative
VIKRA AGENCY
Hamilton, Ontario
07.2024 - 12.2024
- Coordinated with cross-functional teams to address customer concerns promptly.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Assisted customers in navigating company website or application during support interactions.
- Set up customer accounts in system and updated details to reflect current information.
Personal Care Assistant
Private Employer
Hamilton, Ontario
01.2023 - 11.2024
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Human Resources Administrator
Crowin Pacific
Dubai, United Arab Emirates
09.2021 - 09.2022
- Organized and maintained HR databases with up-to-date employee information.
- Assisted in payroll processing, ensuring accurate and timely compensation.
- Conducted exit interviews, gathering feedback to improve retention strategies.
- Prepared and updated job descriptions in collaboration with department heads.
- Administered and scored employee aptitude, personality and interest assessments.
- Maintained confidential employee records, ensuring compliance with privacy regulations.
- Coordinated internal and off-site training for new hires and established employees.
- Assisted in resolving employee relations issues, fostering positive work environment.
- Helped fill open positions quickly by posting vacancies on online job boards and local newspapers.
- Resolved employee concerns related to paychecks or working conditions discreetly and efficiently.
Human Resources Administrator
Vectrus Systems
Iraq
05.2021 - 09.2021
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Answered employee inquiries regarding health benefits and 401k options.
Travel Coordinator
Diplomat Freight Services
Bagram, Afghanistan
01.2019 - 05.2021
- Negotiated favorable rates with airlines, hotels, and tour operators to maximize client satisfaction.
- Assisted travelers with updating or obtaining passports or customs documentation.
- Designed customized travel itineraries based on client preferences and budget constraints.
- Conversed with customers to determine destination, travel dates and accommodations required.
- Obtained necessary visas and documents for international travel when required.
- Coordinated travel arrangements for individuals, and groups.
- Provided excellent customer service through phone calls, emails, or in-person appointments.
- Maintained up-to-date knowledge of popular and emerging travel destinations.
Human Resources Administrator
XTIGI Communications
Mombasa Kenya
01.2017 - 12.2018
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Created and delivered HR training sessions to staff, managers and executives.
Education
Diploma - Hospitality Management
Nairobi Institute of Business Studies
11.2014
Certificate -
Nairobi Institute of Business Studies
Nairobi Kenya11-2014
Certificate - Harm Reduction
TORONTO SHELTER STANDARDS
10-2024
Certificate - Standard First Aid
First Aid 4 U
Hamilton, ON10-2024
Skills
- Self-Directed
- Data entry
- Microsoft office
- Remote office availability
- Project planning
- Administrative skills
- Maintaining files
Timeline
Human Resources Assistant
Government Of Nunavut- Environment
03.2025 - Current
Customer Service Representative
VIKRA AGENCY
07.2024 - 12.2024
Personal Care Assistant
Private Employer
01.2023 - 11.2024
Human Resources Administrator
Crowin Pacific
09.2021 - 09.2022
Human Resources Administrator
Vectrus Systems
05.2021 - 09.2021
Travel Coordinator
Diplomat Freight Services
01.2019 - 05.2021
Human Resources Administrator
XTIGI Communications
01.2017 - 12.2018
Diploma - Hospitality Management
Nairobi Institute of Business Studies
Certificate -
Nairobi Institute of Business Studies
Certificate - Harm Reduction
TORONTO SHELTER STANDARDS
Certificate - Standard First Aid
First Aid 4 U