Judith Udurume
Calgary,AB
Summary
Detail-oriented and results-driven professional with experience in quality assurance, healthcare coordination, and program support. Skilled in data accuracy, compliance monitoring, workflow optimization, and performance evaluation. Strong background in client intake, scheduling, and coordinating multidisciplinary teams to support efficient, timely service delivery. Known for excellent communication, attention to detail, and the ability to collaborate with diverse stakeholders to improve processes and service outcomes. Committed to supporting high-quality programs, enhancing operational performance, and contributing to effective, client-centered outcomes.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Quality Assurance Specialist
Paramed
Calgary, Alberta
01.2023 - 12.2025
- Ensured accuracy and completeness of client referrals, documentation, and records as part of quality control processes.
- Monitored workflow issues and escalated gaps to support operational performance and service standards.
- Maintained compliance with health information, privacy policies, and internal quality guidelines.
- Identified and resolved discrepancies in quality metrics to enhance service consistency with the AHS.
- Trained team members on quality assurance best practices and established protocols.
Quality Assurance Coordinator
CBI Home Health
Calgary, Alberta
03.2021 - 12.2022
- Led daily team meetings to review performance metrics and set objectives for continuous improvement.
- Conducted regular audits to ensure adherence to quality standards and regulatory requirements.
- Implemented process improvement initiatives that reduced errors and improved service delivery.
- Created and maintained comprehensive documentation related to quality assurance activities and protocols.
- Reviewed and analyzed quality metrics to identify trends and recommend actionable improvements.
- Ensured compliance monitoring across all departments, addressing gaps proactively.
Education
Bachelor of Science - Biochemistry
Niger Delta University
Nigeria06-2020
Skills
- Performance metrics
- Data analysis
- Process improvement
- Documentation management
- Problem solving
- Attention to detail
- Effective communication
- Workflow optimization
- Service consistency
- Regulatory compliance
Languages
English
Full Professional
Certification
First Aid and CPR Training - Red Cross, Canada
Accomplishments
Top Performer for 8 months consecutively - Daisy Communications
References
References available upon request.
Timeline
Quality Assurance Specialist
Paramed
01.2023 - 12.2025
Quality Assurance Coordinator
CBI Home Health
03.2021 - 12.2022
Bachelor of Science - Biochemistry
Niger Delta University