Judith Thompson
Milton,ON
Summary
Dedicated customer service professional with over 40 years in delivering outstanding service, managing cash transactions, and overseeing inventory. Proven ability to foster relationships, collaborate with teams, and maintain organized environments. Committed to contributing reliability and strong service skills to the Retail Associate team.
Overview
1
1
Certification
4
4
years of post-secondary education
42
42
years of professional experience
Work History
CLIENT SERVICES COORDINATOR
Government Community Assistance Program
Jamaica
01.1984 - 01.2026
- Supported seniors and vulnerable individuals in accessing essential services and medications.
- Responded to inquiries and provided professional support in person and by telephone.
- Provided friendly and respectful customer service to individuals from diverse backgrounds while resolving questions and requests professionally.
- Built positive relationships through courteous, respectful, and reliable service.
- Coordinated with colleagues, volunteers, healthcare providers, and community partners to enhance delivery of high-quality customer service.
- Managed and reconciled client assistance funds, ensuring accurate financial records and inventory documentation for audits and reviews.
- Managed cash floats and processed payments with accuracy and accountability.
- Counted, reconciled, and balanced cash transactions while maintaining detailed financial records.
- Maintained documentation for all transactions to support audits and financial accountability.
- Demonstrated accuracy, integrity, and attention to detail when handling cash and confidential financial information.
- Oversaw inventory management of food, supplies, and essential products, ensuring consistent availability for client needs.
- Maintained confidential client, medical, and financial information.
- Managed client files and administrative records with strong attention to detail.
Education
Basic Training Diploma - Science Education
St. Elizabeth Technical High School
Jamaica 09.1984 - 05.1988
Skills
- Client Relations
- Customer Service
- Client Communication
- Client Interaction
- Client Support Strategies
- Service Coordination
- Order Management
- Logistics Coordination
- Financial Administration
- Budget Management
- Process Improvement
- Problem Solving
- Time Management
- Record Keeping
- Attention to Detail
- Dependability
- Team Collaboration
Certification
- Customer Service Training
- WHMIS
Additional Information
Legally authorized to work in Canada, Proficient in Microsoft Word, email communication, data entry, and basic computer applications., Comfortable learning new systems and procedures, Committed to providing excellent customer service and teamwork
Volunteer Experience
Community Fundraising and Event Support, Assisted customers during community fundraising events., Processed cash transactions and balanced funds accurately., Organized merchandise displays and replenished supplies throughout events., Worked collaboratively with volunteers to provide an enjoyable customer experience.
Timeline
Basic Training Diploma - Science Education
St. Elizabeth Technical High School
09.1984 - 05.1988
CLIENT SERVICES COORDINATOR
Government Community Assistance Program
01.1984 - 01.2026