Judith Shahi
Summary
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
RainCity Housing and Support
09.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Customer Service Representative
Herschel Supply
08.2023 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Beauty Advisor
London Drugs
08.2019 - 06.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Diploma - Make-Up Artistry
John Casablancas Institute
Vancouver, BC01-2018
Certificate - Hair Styling/Stylist And Hair Design
Vancouver Community College
Vancouver, BC11-2015
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
Languages
English
Native or Bilingual
Swahili
Limited Working
Certification
- Certified in Standard First Aid & CPR/AED level C CSA Std. Z1210-17 – Intermediate
Timeline
Support Worker
RainCity Housing and Support
09.2023 - Current
Customer Service Representative
Herschel Supply
08.2023 - 07.2025
Beauty Advisor
London Drugs
08.2019 - 06.2024
Diploma - Make-Up Artistry
John Casablancas Institute
Certificate - Hair Styling/Stylist And Hair Design
Vancouver Community College
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