Judith Okike
Vilnius,Lithuania
Summary
Dedicated and Passionate and nurturing Nursery School Teacher with a background in social work, customer service leadership, and retail sales. Dedicated to creating a supportive and engaging learning environment for young children. Skilled in fostering positive relationships, promoting social-emotional development, implementing creative educational activities and community engagement. Culturally sensitive and respectful, with the ability and passion to work effectively with children and the elderly, recognizing and valuing individual differences while fostering equity, inclusion, and dignity. Seeking to leverage diverse experience to make a positive impact in social work settings.
Overview
21
21
years of professional experience
Work History
Care Giver (intern)
Stable Care Services Inc.
Lawrenceville, GA
08.2023 - 10.2023
Teacher Assistant Nursery
Afrieuropean Nursery and Primary School
Abuja
08.2021 - 07.2021
Red Cross Kaunas
LT
- 04.2020
- Organize workshops and Play therapy for children
Retention and churn Exec/ Events and Sponsorship Manager
Airtel Networks
10.2002 - 12.2018
- Manage Prepaid Customer base by reducing churn by 30% and increasing subscriber base by 25% in 2014
- Channeled the LEAN Sigma initiatives for cost effectiveness in the distribution of POS retail materials.
Education
MSc Social Anthropology -
Vytautas Magnus University
03.2024
MSc Social Work -
Vytautas Magnus University
06.2020
Skills
- Children, youth, and geriatric care by adopting a client-centered approach, motivational interviewing, and scaling exercises in managing children and youths with behavioral challenges Using empathy maps in promoting a supportive and enabling environment for the elderly
Accomplishments
- Developed and implemented age-appropriate curriculum and activities, fostering a stimulating learning environment for preschool-aged children.
- Facilitated smooth transitions and supported children with diverse needs, fostering inclusivity and a sense of belonging in the classroom.
- Implemented innovative training programs for customer service representatives, resulting in a 30% decrease in resolution time and improved client interactions.
- Recognized for outstanding performance and awarded "Employee of the Month" multiple times during tenure as a customer service representative.
- Developed and implemented outreach programs in retail sales, increasing customer engagement and loyalty by 25%.
Skills
Case Management, Counseling and Support, Crisis Intervention, Community Outreach, Advocacy, Empathy map, EQ & Critical thinking, Team Leadership, Conflict Resolution, Customer Relationship Management, Leadership/Managerial Skills, Service Improvement Strategies, Perseverance skills, Time Management and Organizational Skills, Creative skills, Churn Management and customer Retention, Lean sigma, Product Knowledge, Upselling, Visual Merchandising, Inventory Management, MS-Word, PPT, Excel (V-lookup, pivot table) etc
Awards Recognition
- Superior customer Service certificate, June 2006
- CEO Spot Bonus for Best staff August 2008
Languages
- English, Fluent
- French, C1
- German, B1
Timeline
Care Giver (intern)
Stable Care Services Inc.
08.2023 - 10.2023
Teacher Assistant Nursery
Afrieuropean Nursery and Primary School
08.2021 - 07.2021
Retention and churn Exec/ Events and Sponsorship Manager
Airtel Networks
10.2002 - 12.2018
Red Cross Kaunas
- 04.2020
MSc Social Anthropology -
Vytautas Magnus University
MSc Social Work -
Vytautas Magnus University
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