Judith Jude - Ojei
Winnipeg
Summary
Personable and dedicated volunteer, Customer Service and Technical Support Representative with extensive experience, bringing top-notch skills in oral and written communication, active listening, technical support, and analytical problem-solving skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships, cultivating partnerships growing businesses.
Overview
5
5
years of professional experience
Work History
Volunteer
Klinic Community Health
09.2024 - Current
- Assisted clients in crisis situation, to obtain support for clients over the phone.
- Worked well in a team to profer help to clients in real time, serving as intermediary between institutions like the police and CFS
- Respecting personalities and identities, whilst validating the feelings and emotions of a client and providing information and contacts of agencies that is tailored to providing support to a client's need
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative(Contract Position)
Randstad
09.2023 - 01.2024
- Helped participants with explaining and providing delicate information like medical coverages and insurance plans
- Treated participant’s information as delicate and made sure every interaction with participants were secure and protected
- Assisted with making banking transactions when participants ran into issues and served as intermediary between independent body/companies, making sure data is up-to-date on all ends.
Customer Service Representative /Technical Support Representative
TTEC
02.2022 - 01.2023
- I maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- I answered constant flow of customer telephone calls promptly, minimum of 30 calls per day, to avoid on-hold wait times
- I offered suggestions and assistance to customers, paying attention to special needs or wants
- Troubleshot various kinds of devices to make sure issues including functionality, carrier network, internet service, were resolved and device is back to perfect working condition
- Asking open-ended, probing questions whilst providing an empathetic aura, assuring customer of a prompt and effective resolution as well as making sure customer's information are properly updated
- Properly using tools and data, to provide customer with adequate response as to questions regarding status of account and offers available to them.
Customer Service Representative
24-7InTouch
05.2020 - 01.2022
- I managed customer's record while appropriately evaluating issues, and using every tool required to ensure customer receives proper service
- I handled calls competently, with proper research, while I made sure to resolve customers complaints, upon their first contact
- Experienced dealing with escalated issues in contact centre capacity, maintaining a calm and friendly environment while keeping every of customer's information confidential.
Education
Bachelor of Science - Psychology
University of Manitoba
12-2025
Skills
- Oral and written communication skill
- Critical thinking and problem-solving
- Knowledge and good use of Microsoft 365 office
- Teamwork and strong work ethic
- Account Management
- Active Listening and empathy
- Data Entry
- Complaint Handling and resolution
- De-Escalation Techniques
- Order Processing, payment handling and processing
Languages
English
Native or Bilingual
Timeline
Volunteer
Klinic Community Health
09.2024 - Current
Customer Service Representative(Contract Position)
Randstad
09.2023 - 01.2024
Customer Service Representative /Technical Support Representative
TTEC
02.2022 - 01.2023
Customer Service Representative
24-7InTouch
05.2020 - 01.2022
Bachelor of Science - Psychology
University of Manitoba
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