Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Work Preference
Quote
Hi, I’m

Judith Green

Administration
North York,Ontario
Judith Green

Summary

Results-oriented operational support specialist with a proven track record of exceeding monthly quotas at CIBC. Expertise in problem-solving and knowledge sharing has led to notable improvements in client satisfaction and trust. Strong attention to detail and database management skills have significantly enhanced team processes. Dedicated to achieving organizational objectives while delivering exceptional service and promoting professional growth.

Overview

10
years of professional experience
1
Certification

Work History

PoolWerx Inc.
Mississauga, Canada

Administrative Assistant - (Contract)
04.2024 - 09.2024

Job overview

  • Processed cheques, money orders, e-transfers, and credit card transactions
  • Meticulously processed invoices entered data, scanned, and uploaded documentation into databases
  • Supported multiple departments with correspondence, faxing, and photocopying.
  • Provided administrative support by answering the phone, conveying messages and critical updates across various teams locally and internationally
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Greeted visitors and provided general information about the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

CIBC
Toronto, Canada

Pre-Approval Mortgage Specialist- (Contract)
07.2020 - 10.2023

Job overview

  • Contributed to the achievement of zone revenue by exceeding a monthly quota of around $2000
  • Provided timely and accurate completion of approximately 150 day-to-day invoices and binder requests nationwide
  • Supported the implementation of CSS (Customer Service Support) through cross-functional team collaboration during interest rate hikes, guiding patrons to maintain their contributions
  • Proactively supported colleagues to ensure high client satisfaction due to timely delivery of roughly 200 invoices
  • Processed about 150-200 fees, premiums, adjustments and endorsement requests assigned by managers handled assigned binders and emailed underwriters for signature and follow-up
  • Maintained proper records for reporting and audit purposes while applying well-developed mortgage knowledge and experience in understanding market conditions, trends, mortgage rates, and pricing
  • Knowledgeable of title transfers and Assumptions for residential and commercial properties, leveraging client satisfaction to drive repeat business
  • Experienced in document preparation, including drafting, editing, formatting correspondence, and legal documents, with expertise in litigation support

CIBC
Toronto, Canada

Mortgage Servicing Specialist
04.2008 - 07.2020

Job overview

  • Responded to internal client queries promptly while adhering to CIBC Compliance and Transparency
  • Managed additional clients when short-staffed to offer support
  • Coordinated pre-renewal strategy meetings including all team members working on an account, collecting application forms to be completed by the client
  • Communicated with underwriters to obtain signatures and follow up on pending requests, analyzing tasks and making informed decisions to determine the most effective solutions
  • Ensured proposed solutions aligned with customer needs and adhered to Simplii policies, drafted letters and correspondence on behalf of the Senior Mortgage Advisor
  • Mentored new hires and colleagues from the Mortgage department by showing day-to-day activities, and functionality of the Savvy system during training
  • Trained new hires on mortgage roles during the transition period to foster competence, morale, and retention of top talent

Education

CIBC
Toronto, ON

PARTICIPATED IN CIBC MENTORSHIP PROGRAM
01.2016

University Overview

CIBC
Toronto, ON

RECIPIENT OF Q4 INDIVIDUAL ACHIEVER AWARD
01.2016

University Overview

George Brown College
Toronto, ON

PERSONAL SUPPORT WORKER CERTIFICATE
01.1997

University Overview

Skills

  • General Administration
  • Knowledge Sharing
  • Operational Support
  • Relationship and Client Management
  • Proven Sound Judgement
  • Strong Attention to Detail
  • Investigates Discrepancies
  • Database entry
  • Customer follow-up
  • Maintaining confidentiality
  • Email correspondence
  • Confidentiality awareness
  • Task prioritization
  • Problem-solving

Certification

  • Participated in CIBC Mentorship Program, CIBC, Toronto, ON, 01/01/16
  • Recipient of Q4 Individual Achiever Award, CIBC, Toronto, ON, 01/01/16

Timeline

Administrative Assistant - (Contract)
PoolWerx Inc.
04.2024 - 09.2024
Pre-Approval Mortgage Specialist- (Contract)
CIBC
07.2020 - 10.2023
Mortgage Servicing Specialist
CIBC
04.2008 - 07.2020
CIBC
PARTICIPATED IN CIBC MENTORSHIP PROGRAM
CIBC
RECIPIENT OF Q4 INDIVIDUAL ACHIEVER AWARD
George Brown College
PERSONAL SUPPORT WORKER CERTIFICATE
Availability
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Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsCareer advancementWork from home optionTeam Building / Company RetreatsPaid sick leave

Quote

The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr

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