Judith Green
Toronto,Ontario
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Pre Approval Mortgage Specialist
CIBC(Simplii Financial)
06.2021 - 10.2023
- Well-developed mortgage knowledge and experience in the residential mortgage business, with an understanding of market conditions/trends/mortgage product knowledge and pricing issues
- Strong Mortgage Knowledge of title transfer & Assumption
- Proven telephone/sales experience in a call center environment
- Ability to manage multiple calls and issues concurrently
- Comfortable working in a very fast-paced environment
- Have exceptional interpersonal & communication skills sufficient to deal with sensitive and conflict-filled situations.
Mortgage Servicing Specialist
CIBC(Simplii Financial)
08.2018 - 06.2021
- Provide customers detailed and factual explanations of recommended actions, and ensure that clients have full understanding of the issues
- Ensure clients inquiries and requests are solved according to guidelines
- Ensure that the solutions offered meet customers' needs and comply with Simplii policies and regulatory requirements, follow scripts and provide accurate information in a timely manner
- Analyze the task at hand and make informed decisions to find the most appropriate solution available from a variety of options, taking into consideration the situational factors and existing procedures and policies
- In addition to using detailed working knowledge of mortgages, the Mortgage Servicing Representative may consult with internal business partners of related departments regarding their operations to troubleshoot delays or problems
- Analyze the customer's financial needs and address the initial mortgage request, identify additional financial needs of the customer through opportunities to cross sell additional Simplii banking products.
Credit Counsellor
CIBC
04.2009 - 08.2018
- Effectively negotiated payment arrangement for example Based on the customer's complex and or unique situation, negotiates effective payment arrangements or demands payment-in-full in order to achieve the goal of account resolution
- Collect delinquent receivables from accounts and bring them to closure with the agency
- Utilized various collection tools and reports to the purpose of driving a long-term resolution to outstanding debt management
- Offering various repayment solutions to clients to assist them with their needs such as a CCRI loan to potentially resolve outstanding debt
- Engage the customer in mutual problem solving when dealing with non-routine situational factors to create personal, unique solutions
- Conduct research and or obtain information from specialized sources when necessary
- Utilize highly effective probing techniques and analytical skills to quickly determine the root cause of delinquency in order to minimize loss, mitigate overall risk to CIBC and preserve customer loyalty, where possible
- High knowledge on Canadian Privacy regulations, Collections Laws and Debt Recovery Processes to negotiate proper solutions and secure prompt payment
- Performs other duties and special projects such as leading daily huddle, Assess marginal circumstances, contacts guarantor, if appropriate: commences
- Ensures at all times that the assets of the bank are being properly protected and that every effort is made to preserve the bank's relationship with the customer for this and future transactions, products and services
- Offers and accepts settlements where applicable to reduce losses to CIBC
- Strong knowledge in MS Office (Excel, Word, Outlook),TS2, COINS, PLEXUS, DRS, ECIF Target, Savvy.
Education
No Degree - General Arts And Science
George Brown College
Toronto, ON01.1997
No Degree - Certified Personal Support Worker
George Brown College
Toronto, ON09.1996
Skills
- An experienced customer service specialist with excellent interpersonal and communication skills Ability to analyze complex situations and offer practical solutions Strong Mortgage Knowledge of title transfer & Assumption Proven telephone/sales experience in a call center environment regularly updated about new mortgage products, procedures and organizational changes in order to respond to client queries promptly Collect delinquent receivables from clients and offers and accepts settlements where applicable to reduce losses to CIBC
Education And Professional Development
- George Brown Collegiate, Toronto, Ontario
- Certified PSW - September 1996 - Achiever
- Recipient of Q4 Individual Achiever Award 2016
- Participated in CAM Mentorship program
Languages
English
Elementary
enjoy cooking, long walks and listeing to music
I enjoy cooking different dishes.
I love to go for long walks in the park
Timeline
Pre Approval Mortgage Specialist
CIBC(Simplii Financial)
06.2021 - 10.2023
Mortgage Servicing Specialist
CIBC(Simplii Financial)
08.2018 - 06.2021
Credit Counsellor
CIBC
04.2009 - 08.2018
No Degree - General Arts And Science
George Brown College
No Degree - Certified Personal Support Worker
George Brown College
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