Judith Ezeanya
London,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Relationship Officer
Access Bank Plc
12.2021 - 12.2022
- Supported retail team in implementing sales tactics and achieving growth objectives and sales targets.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Customer Service Representative
Diamond Bank Plc
01.2015 - 11.2019
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cash Services Supervisor
Diamond Bank Plc
04.2014 - 12.2014
- Facilitated open lines of communication within the team by conducting regular staff meetings, encouraging collaboration and fostering a cohesive work environment.
- Served as a liaison between management and frontline staff, effectively addressing issues that arose during daily operations and providing guidance on best practices for cash handling procedures.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
Graduate Certificate - Marketing Management
Fanshawe College
London, ON08.2023
Bachelor of Science - Economics
Igbinedion University
Okada, EDO12.2011
Skills
- Relationship Building
- Profit management
- Project Management
- Business Development
- New Business Development
- Business relationship cultivation
Timeline
Relationship Officer
Access Bank Plc
12.2021 - 12.2022
Customer Service Representative
Diamond Bank Plc
01.2015 - 11.2019
Cash Services Supervisor
Diamond Bank Plc
04.2014 - 12.2014
Graduate Certificate - Marketing Management
Fanshawe College
Bachelor of Science - Economics
Igbinedion University
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