Summary
Overview
Work History
Education
Skills
Personal Information
Volunteer
Languages
Timeline
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Judith Dhuka

Oshawa,ON

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

1
1
year of professional experience

Work History

Customer Service Officer

Voyo Agencies
03.2024 - 04.2025
  • Educated customers on products and services offered by the company.
  • Developed strategies to improve customer service processes and procedures.
  • Assisted customers with placing orders for products and services.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Housekeeper

Mnarani Beach Club
12.2023 - 03.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

Certificate - Personal Support Worker

Durham College
Oshawa

Ribe Girls Sec School
Kilifi, Coast

Skills

  • Leadership

  • Multitasking Abilities

  • Critical thinking

  • Teamwork and collaboration

  • Excellent communication

  • Ability to work and deliver under no or minimal supervision

  • Planning and organization skills

  • Good report writing skills

  • Strong leadership and management capabilities

  • Active listening

  • Adaptability to change

  • Punctuality and reliability

  • Customer focus

Personal Information

Volunteer

  • I have worked as a volunteer in a children's centre where we would rehabilitate different children rescued from the streets.
  • I have also worked with the county government in terms of data collection in my county.

Languages

English
Full Professional
German
Professional Working

Timeline

Customer Service Officer

Voyo Agencies
03.2024 - 04.2025

Housekeeper

Mnarani Beach Club
12.2023 - 03.2024

Ribe Girls Sec School

Certificate - Personal Support Worker

Durham College

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Judith Dhuka