Summary
Overview
Work History
Education
Languages
Timeline
Generic

Judith Dagenais

Saint-Sauveur

Summary

Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

13
13
years of professional experience

Work History

Waitress

La Grande Fourchette
06.2025 - Current
  • Providing excellent wait service to ensure satisfaction
  • Taking customer orders and delivering food and beverages
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Assistant Manager

Harnois Énergies
08.2024 - 07.2025

Waitress

Med Pizza
01.2024 - 08.2024

Assistant Manager

Métro Mon Épicier
01.2022 - 09.2022
  • Manage team of cashier
  • Supply order
  • Help to planification of schedule
  • Training new employee
  • Planification of the day on the sales floor
  • Open and closing cash register region

Store Manager

Geox Shoes Store
04.2021 - 08.2021
  • Oversaw daily store operations, ensuring optimal staff performance and customer satisfaction.
  • Managed inventory levels, implementing efficient stock replenishment processes.
  • Trained and mentored new team members on sales techniques and product knowledge.
  • Analyzed sales data to identify trends and improve merchandising strategies.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Co Manager

GUESS Factory
09.2018 - 02.2021
  • Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented inventory management systems, enhancing stock accuracy and availability.
  • Coordinated staff scheduling, optimizing labor efficiency while maintaining service levels.
  • Facilitated regular team meetings to discuss performance metrics and operational improvements.
  • Enhanced customer satisfaction through effective issue resolution and proactive communication strategies.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Implemented loss prevention measures, reducing instances of theft and improving store security.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager

Urban Planet
04.2018 - 09.2019
  • Work close with the manager
  • Coach team on the sales floor
  • Help to planification task in need of the store
  • Help to planification of schedule
  • Training new employee
  • Hiring new employee

Waitress/bartender

La Cage - Brasserie Sportive
07.2015 - 09.2018

Lead Team Member

Ardene
08.2017 - 04.2018
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to quality standards.
  • Trained and mentored team members on best practices and operational procedures.
  • Streamlined workflows by implementing process improvements that enhanced efficiency.
  • Coordinated scheduling and resource allocation to optimize team performance.
  • Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
  • Resolved conflicts and promoted a positive team environment through effective communication strategies.
  • Analyzed operational data to identify trends and support informed decision-making initiatives.
  • Managed a diverse team of professionals, fostering an inclusive work environment that promoted growth and development.
  • Established clear performance objectives for team members, providing regular feedback on progress toward goals and coaching as needed.

Store Manager

Aldo Shoes
10.2012 - 07.2015
  • Manage front and back of the store
  • Schedule
  • Training new employee
  • Planification merchandising visual and do it with the team
  • Hiring new employee
  • HR
  • Comply with company standards and policies
  • Manage stock
  • Loss prevention

Education

High School Diploma -

Augustin Norbert Morin
Sainte Adèle

GED - DEP En Service De Restauration Et Sommelierie

École Hôtellerie Des Laurentides
Sainte-Adele, QC
08.2012

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Waitress

La Grande Fourchette
06.2025 - Current

Assistant Manager

Harnois Énergies
08.2024 - 07.2025

Waitress

Med Pizza
01.2024 - 08.2024

Assistant Manager

Métro Mon Épicier
01.2022 - 09.2022

Store Manager

Geox Shoes Store
04.2021 - 08.2021

Co Manager

GUESS Factory
09.2018 - 02.2021

Assistant Manager

Urban Planet
04.2018 - 09.2019

Lead Team Member

Ardene
08.2017 - 04.2018

Waitress/bartender

La Cage - Brasserie Sportive
07.2015 - 09.2018

Store Manager

Aldo Shoes
10.2012 - 07.2015

High School Diploma -

Augustin Norbert Morin

GED - DEP En Service De Restauration Et Sommelierie

École Hôtellerie Des Laurentides
Judith Dagenais