Judilee Cordova
Palmdale
Summary
Community-focused professional with experience in outreach, engagement, customer service, case support, and program coordination. Skilled in building relationships, connecting individuals to resources, coordinating community partnerships, and providing exceptional customer service. Strong communication, organizational, and problem-solving abilities with a proven track record of supporting diverse populations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Outreach and Engagement Coordinator
The Children's Center of the Antelope Valley
Lancaster, CA
04.2024 - Current
- Enhanced client relationships by organizing and coordinating engaging events and activities.
- Built and maintained relationships with community organizations.
- Assist individuals with program enrollment and referrals.
Resident Mentor
WestCare Foundation
San Diego, CA
06.2023 - 12.2024
- Supported residents' academic success with personalized tutoring sessions and study groups.
- Developed strong relationships with residents based on trust, respect, and open communication.
- Assisted in the onboarding of new residents, ensuring smooth transitions into the living community.
Commercial Insurance Specialist
Nextco Insurance Agency
Encino, CA
01.2019 - 03.2023
- Received inbound phone calls and electronic quote submissions.
- Increased revenue growth through successful client acquisition and retention.
- Maintained detailed records of client interactions.
Assistant Manager
Ashley's Dollar Store Inc.
Santa Barbara, CA
06.2014 - 12.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance and service expectations.
- Oversaw daily cash reconciliations and maintained organized store operations.
Education
Associate of Science - Sociology
San Diego Mesa College
San Diego, CA12-2025
Skills
- Community Outreach & Engagement
- Program Enrollment & Referrals
- Team Leadership & Collaboration
- Data Entry & Record Management
- Communication & Active Listening
- Time Management & Multitasking
- Problem Solving & Critical Thinking
- Relationship Building
- Customer Service Excellence
- Attention to detail
Certification
Peer Support Specialist
Timeline
Outreach and Engagement Coordinator
The Children's Center of the Antelope Valley
04.2024 - Current
Resident Mentor
WestCare Foundation
06.2023 - 12.2024
Commercial Insurance Specialist
Nextco Insurance Agency
01.2019 - 03.2023
Assistant Manager
Ashley's Dollar Store Inc.
06.2014 - 12.2018
Associate of Science - Sociology
San Diego Mesa College