Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Traffic Control Person
BEARCLAW TRAFFIC MANAGEMENT
06.2022 - Current
Directs vehicular and pedestrian traffic around construction zones, accidents or other road disruptions; Ensuring the safety of emergency response teams, construction workers and the general public
Reduced accident rates by maintaining a safe work zone for both workers and the public.
Handles a Stop-Slow sign for 10 hours, or manages other similar traffic control signs and devices, to direct traffic
Mentoring and empowering interns
Demonstrated adaptability, effectively controlling traffic in various weather conditions and environments.
Volunteer
OPERATION COMPASSION SOCIETY
02.2021 - 01.2023
Communicated with management to explain issues and formulate solutions
Participated in strategic planning to execute in best interests of plan goals
Organized resources and records.
Created and updated records and files to maintain document compliance
Mentored 5 new volunteers, fostering a supportive and inclusive team environment.
Maintained clean, neat, and operational facilities to serve program needs and serve all 30 clients.
Represented organization positively and professionally while providing community with much-needed services.
Team Leader
PANALPINA TRANSPORTS INTERNATIONAUX
01.2011 - 01.2021
Assist coworkers and those in other departments to successfully perform job tasks and functions when necessary
Identify and report to Manager any potential violations of trade compliance regulations and implement process improvements to mitigate risk
Assist every 2 weeks with import & export regulations and compliance training sessions
Interact effectively with multiple functional areas including management, supply chain, distribution, engineering, finance, IT and legal
Operate as trained backup in Import Managers absence
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Cross Trade Agent Specialist
PANALPINA TRANSPORTS INTERNATIONAUX
01.2009 - 01.2011
Handle customers’ enquiries / feedback in a timely manner
Ensure compliance with customers’ Standard Operating Procedures and Internal KPIs
Liaise and co-ordinate with overseas partners / customers / inter-departments to ensure smooth delivery of shipments
Provide good customer service to both internal and external stakeholders
Negotiated favorable contract terms for clients every 2 years, securing competitive rates and coverage options.
Handle all communication / email correspondences with people from all levels & countries tactfully
Developed strong relationships with agents, fostering trust and open communication.
Air Import Coordinator
PANALPINA TRANSPORTS INTERNATIONAUX
01.2001 - 01.2009
Streamlined import processes by implementing efficient tracking and documentation systems.
Reduced shipping delays through proactive coordination with vendors and carriers.
Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
Managed relationships with international suppliers, fostering strong communication channels for smooth operations.