Judiana Reyes
Oceano
Summary
Customer-oriented Team Leader possessing a positive attitude and friendly demeanor, always looking for new ways to manage and develop my team and encourage them to be their best. Very dependable, trustworthy and punctual when it comes to my work.
Overview
12
12
years of professional experience
Work History
Team Leader
Boardwalk Retail
Pismo Beach, CA
10.2018 - Current
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Attended store walkthroughs with management team and followed-up on directives and recommendations.
- Evaluated performance of associates and mentored underperforming employees on ways to improve.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Built and maintained positive professional relationships with staff, vendors, and customers.
- Did daily inventory counts for 4 high volume stores connected to each other.
- Managed inventory effectively by accurately tracking delivered items and restocking as needed.
- Operated heat press machines to apply designs onto various fabrics with precision for stores who make their own clothing merchandise and trained others on that machine.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
CAREGIVER
Home Instead Senior Care
Grover Beach, CA
09.2020 - 01.2021
- Assisted clients in managing daily living including companionship and feeding support.
- Performed household chores to ensure cleanliness, safety, and livability.
- Evaluated clients current condition on daily basis.
- Provided dignified care to clients living with disabilities including those with dementia and Alzheimer's disease.
- Followed agency policy and procedures in administering care to clients.
- Maintained safe and clean client environment.
SALES ASSOCIATE IN SPORTING GOODS AND ELECTRONICS
Walmart
Arroyo Grande, CA
09.2017 - 05.2018
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Unboxed and restocked merchandise into attractive displays.
- Processed returns and exchanges in line with store policies.
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
- Welcomed guests and offered quick assistance to handle diverse needs.
HOSTESS
Denny's
San Luis Obispo, CA
08.2014 - 09.2014
- Maintained neat and well-groomed appearance and observed all uniform requirements.
- Escorted guests to tables, provided menus, and discussed daily specials.
- Delivered or collected final bill and processed cash and credit card payments.
- Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards.
Education
HIGH SCHOOL DIPLOMA - undefined
Mesa View Community
Arroyo Grande, CA06.2015
Skills
- Staff development
- Hiring and training
- Problem-solving
- Self Motivated
- Organization
- Attention to detail
Timeline
CAREGIVER
Home Instead Senior Care
09.2020 - 01.2021
Team Leader
Boardwalk Retail
10.2018 - Current
SALES ASSOCIATE IN SPORTING GOODS AND ELECTRONICS
Walmart
09.2017 - 05.2018
HOSTESS
Denny's
08.2014 - 09.2014
HIGH SCHOOL DIPLOMA - undefined
Mesa View Community