Judi Mansor
Brampton,ON
Summary
Results-oriented professional bringing talents in writing, presenting, and managing communications for diverse audiences and needs. Anticipates roadblocks and pitfalls to proactively manage concerns. My expertise fall in marketing, customer service, data analytics, managing PR and helping to grow businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator & Sales Representative
The Fancy Induced Burger
Toronto, Canada
01.2025 - Current
- Maintain organized records and lead databases
- Coordinate and schedule sales calls and follow-ups
- Manage data entry and lead tracking systems
- Represent the brand at franchise shows, securing new leads
- Send contracts, invoices, and other essential documents.
- Build and sustain customer and franchisee relationships.
- Create and present compelling sales materials
- Provide excellent customer service, and handle inquiries professionally.
- Coordinate and manage social media content, and marketing campaigns.
Social Media Manager
Ecology Studios
Toronto, ON
06.2024 - Current
- 5-7 hours a week creating content on Canvas for the Instagram account IntoTheMultiverse where I help organize and schedule content
- Helped gain 7k new followers to ITM
- Content calendar preparation.
- Engaged with and responded to online audience through relevant comments.
- Tracked social media metrics to determine audience growth rate, volume and reach.
Public Relations & Communications Intern
ICFF Lavazza IncluCity
Yorkville & Distillery District, Canada
04.2024 - 08.2024
- Managed Instagram content and engagement
- Conducted outreach to talent reps and supported festival customer service
- Organized contact lists and scheduled sponsor/guest communications
- Cultivated positive relationships with media organizations to support PR objectives.
- Created original content for blog posts and website articles.
Customer Service Representative - Front Desk Receptionist
City of Brampton
Chinguacousy Park / Peel Village Golf Course, Canada
01.2022 - 01.2024
- Registered participants and processed payments on-site
- Managed high-volume calls and email inbox, ensuring timely responses
- Maintained filing systems and tracked client communications using Excel
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Marketing Team Member
Canyon Entertainment Group
Remote
02.2021 - 01.2022
- Created press releases and social content
- Coordinated event logistics and marketing communications
- Maintained internal databases
- Maintained various platforms to capture, store and organize marketing assets.
Merchandise Associate
Advanced Solutions
Brampton, ON
03.2021 - 10.2021
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Participated in physical inventories by counting merchandise stored in backroom areas.
Cashier / Customer Service
Fortinos
Brampton, Canada
01.2018 - 01.2021
- Delivered high-quality customer service in a fast-paced environment
- Handled payments, promoted store products, and maintained friendly service
Education
Bachelor of Applied Arts - Media and Communication Studies, Business & Analytics
University of Guelph-Humber
01.2024
Skills
- Oral and written communication
- Teamwork
- Organization
- Creativity
- Customer service
- Microsoft Office
- Excel
- Google Looker Studio
- Canva
- Social Media Management and Strategy
- Event Coordination
- Writing & Editing
- Data Entry & Analysis
- SEO
- Basic HTML
- Lead tracking
- Ethics-focused
- Office management
- Negotiation
- Active listening
- Billing and coding
Certification
Google Paid Ad Search - Certified, 10/01/24
Hootsuite Social Marketing Certification 2/19/2025
Languages
- English, Fluent
- Arabic, Fluent
- French, Basic
Timeline
Office Administrator & Sales Representative
The Fancy Induced Burger
01.2025 - Current
Social Media Manager
Ecology Studios
06.2024 - Current
Public Relations & Communications Intern
ICFF Lavazza IncluCity
04.2024 - 08.2024
Customer Service Representative - Front Desk Receptionist
City of Brampton
01.2022 - 01.2024
Merchandise Associate
Advanced Solutions
03.2021 - 10.2021
Marketing Team Member
Canyon Entertainment Group
02.2021 - 01.2022
Cashier / Customer Service
Fortinos
01.2018 - 01.2021
Bachelor of Applied Arts - Media and Communication Studies, Business & Analytics
University of Guelph-Humber
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