Hi, I’m
Jude Pontien KPOKPO
GATINEAU,Québec
Summary
Professional Objective: Experienced Policy Analyst with expertise in social and human sciences, seeking to contribute to the development of public policies and support research initiatives for Canada's future. Passionate [ political analyste ] with excellent presentation, research and communication skills. Organized and driven with impressive list of achievements and history of excelling in high-pressure environments. Skilled at applying various learning methods and tools to optimize student experience and academic journey. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
year of professional experience
1
Certification
Work History
University of OttawaOttawa, ON
Assistant Professeur
01.2023 - 05.2023
Job overview
- Supported the development and teaching of Comparative Politics course for 125 students, leading to an average 10% improvement in student grades
- Organized and conducted weekly tutoring sessions for 11 students
- Provided academic support to students, resulting in a 15% increase in student satisfaction.
University of OttawaOttawa, ON
Research Assistant
01.2022 - 12.2022
Job overview
- Analyzed and compared funding policies in 10 international institutions, contributing to 3 academic publications
- Utilized analytical skills to produce research reports, providing key insights for decision-making processes
- Collaborated with 5 researchers, government partners, and other stakeholders to share ideas and improve research methods.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Conducted surveys, interviews and experimental research to facilitate data analysis.
- Conducted qualitative and quantitative analysis on assigned data.
NordiaMoncton, NB
Customer Service Representative
01.2022 - 08.2022
Job overview
- Resolved inquiries and concerns from over 100 clients weekly, demonstrating excellent customer service orientation
- Offered tailored solutions to address problems, achieving a 95% resolution rate
- Maintained a high level of customer satisfaction, receiving an average rating of 4.5 out of 5
- Collaborated with team members to share best practices and enhance overall customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
University of OttawaUniversity Of Ottawa
Ph.D. from Public Administration (pause)
07.2023
University Overview
- Presented research findings at 3 university conferences and workshops.
University of MonctonUniversité De Moncton
Master of Science from Public Administration
01.2019
University Overview
- Methodologie de recherche en science sociale
- Evaluation de programme
- administration publique federal
- Economie politique
- analyse des poltique publiques
- Droit administratif canadien
- Cours en politique publique,
- gestion organisationnelle et budgétisation,
University of Bangui
Master's from Public Law, Constitutional Law
01.2015
University Overview
Administrative Law, and International Public Law
University of Bangui
Bachelor's from Public Law
01.2013
University Overview
- Droit Public international
- Droit administratif special
- politique publique
- Cours de théorie juridique, de droit public et de sciences politiques
Skills
- Skills and Qualifications:
- Expertise in Public Administration and Public Law
- Strong research and analytical skills, with experience in data analysis software
- Excellent written and verbal communication skills in both English and French
- Experience in writing policy reports
- Ability to work effectively in a team and adapt to diverse environments
- Project management and decision-making abilities
- Capable of collaborating with various stakeholders, including colleagues, students, clients, and external partners
- In-depth knowledge of SSHRC's mandate, programs, and priorities
- Technology-Based Learning Tools
- Classroom Lectures
- Evaluations and Assessments
- Student Needs Assessment
Certification
- Leadership in African Leaders of Tomorrow | 2021
Interests
- , Environmental Policies and Sustainable Development.
- Governance and Democracy.
- Advocacy for Human Rights and Equal Opportunities.
Languages
Languages
English
Professional
French
Native/ Bilingual
Sa
Native/ Bilingual
Timeline
Assistant Professeur
University of Ottawa
01.2023 - 05.2023
Research Assistant
University of Ottawa
01.2022 - 12.2022
Customer Service Representative
Nordia
01.2022 - 08.2022
University of Ottawa
Ph.D. from Public Administration (pause)
University of Moncton
Master of Science from Public Administration
University of Bangui
Master's from Public Law, Constitutional Law
University of Bangui
Bachelor's from Public Law
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