Jude Ujomu
Saskatoon,SK
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer (Internal and External) a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Branch Manager/General Manager Trainee
Bunzl cleaning and Hygiene
Saskatoon, SK
01.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
Customer Service Representative
Bunzl cleaning and Hygiene
Saskatoon, SK
05.2023 - 12.2023
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Delivery Executive
skip
Saskatoon, SK
02.2023 - 04.2023
- Maintained records of deliveries, pickups, and customer information.
- Managed communication between customers and the organization.
- Ensured compliance with safety regulations while driving vehicles.
- Investigated causes of delays or missed deliveries quickly and effectively.
- Provided excellent customer service by responding promptly to inquiries.
- Received orders from customers and prepared delivery documents.
Outside Sales Representative
shaw communications
Saskatoon, SK
11.2022 - 01.2023
- Resolved customer complaints promptly and professionally.
- Conducted market research to identify new opportunities and develop target customer profiles.
- Managed accounts by providing solutions that best fit the customer's needs.
- Responded promptly to customer inquiries via phone or email.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Maintained knowledge of current product offerings and pricing structures.
- Developed and implemented sales strategies to achieve revenue goals.
Education
Master of Science - Managerial Psychology
University of Ibadan
Ibadan07-2006
Bachelor of Science - Economics
University of Lagos
Lagos Nigeria06-1999
Skills
- Account analysis expertise
- Branch Operations Management
- Coaching and Mentoring
- Customer Service
- Operational Reports
- Excels in team leadership
- People Management
- Process Improvement
- Interviewing and Hiring
- Relationship building and management
- Team Supervision
- Staff Management
Affiliations
· Volunteer Coach U-15 Saskatoon United Soccer team
· Founder and Team Manager Lakewood Soccer Squad, Lakewood Civic Center
· Volunteered as a member of Board of Directors with JADREF an Entrepreneurial Foundation for economic empowerment of physically disabled people.
Volunteered as a member of a Local Advisory Group for SUCCEED a collaborative work between The University College Hospital, Ibadan Nigeria and London School of Hygiene on issues pertaining to Mental Health
Certification
- · Certified Emotional Intelligence Certified Professional 2019
References
References available upon request.
Timeline
Branch Manager/General Manager Trainee
Bunzl cleaning and Hygiene
01.2024 - Current
Customer Service Representative
Bunzl cleaning and Hygiene
05.2023 - 12.2023
Delivery Executive
skip
02.2023 - 04.2023
Outside Sales Representative
shaw communications
11.2022 - 01.2023
Master of Science - Managerial Psychology
University of Ibadan
Bachelor of Science - Economics
University of Lagos
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