Jude Tawah
Winnipeg,Canada
Summary
Dynamic, hardworking and Deligent professional with a proven track record in customer service(as a community Support/Care worker and call center agent etc) honed at Wilson Auto Electric and other notable organizations. Excelled in enhancing customer satisfaction and loyalty through empathetic communication and efficient issue resolution. Skilled in data entry and active listening, consistently lead teams to meet targets by developing innovative strategies, achieving a significant increase in quality and quantity of services render.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Credit Return/Customer Service Representative
Wilson Auto Electric(BBB)
04.2024 - 06.2024
- Entering Credit returns using Oracle software
- Resolved customer complaints timely and efficiently with empathy, resulting to a 30% increase in service rendered.'
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Filing of Documents
Marketing/Sales Manager
Cindywhite Cosmetics
08.2022 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- keeping constant contact with customers to ensure constant and timely supply of products.
Community Support Worker
Teens4Teens
12.2018 - 12.2022
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs, through the company or other donors
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties in the ongoing conflict in the Region.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Advocated for clients' needs with other service providers, securing additional support and interventions when necessary.
- Coordinated with different service providers to meet clients' individual needs.
- Maintained internal database of service workers, participants, activities and other relevant details.
- identifying the homeless and less privilege in the community to provide necessary assistance or support.
Caregiver
Carl-Care Home Service
04.2019 - 08.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided Physical and Psychological support to clients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Radio/Call Center Operator
Doctors Without Borders
12.2018 - 08.2022
- Assisted customers by answering questions and responding to inquiries.
- Call processing and follow up to render the medical emergency help needed to refer the patient to the hospital for treatment.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Data archiving in the excel sheet
- rendering supply, warehousing and logistic volunteer services during off days of work.
Chemistry Tutor/Vice Principal
Catholic Education Secretariat Buea/Kumba
09.2014 - 12.2017
- Encouraged critical thinking in students through challenging questions that prompted deeper analysis of chemical concepts.
- Enhanced student comprehension by simplifying complex chemistry concepts and breaking them down into easily digestible parts.
- Promoted collaboration among peers during group activities designed to enhance practical understanding of theoretical concepts.
- Fostered a positive atmosphere conducive to productive learning by consistently displaying enthusiasm about the subject matter at hand.
- Followup of students by constant revision to make sure they master the subject matter
- Setting and marking of exams to Evaluate Students performance.
- As a vice principal, Supervising staff and student to ensure proper conduct and to evaluate the quality of knowledge given by teachers to students and taking disciplinary measures when neccessary.
Education
Bachelor of Science - Environmental Science
UNIVERSITY OF BUEA CAMEROON
BUEA CAMEROON12.2014
Skills
- Customer Service
- Problem-solving abilities
- Active listening
- Critical thinking/ conscious
- Data Entry
- Customer relations
- Order Processing
- Team Development
- Administrative support
- Prioritization
- Empathy
- Communication
- Team work
- patient/ tolerant
- Building rapport
- Filing
- Sales expertise
- Stock management
- Information Security
- Computer Proficiency
Languages
English
Full Professional
French
Elementary
Certification
- CPR, First aid and AED
- Child and Adult Abuse Registry
- WHMIS
- Clean it Right at OFE Winnipeg
- 5A Manitoba Drivers Licence
- Canadian workplace culturen at OFE winnipeg and Manitoba Start
- Community Home Service Support Worker (CHSP) at OFE winnipeg
- Volunteering at Siloam Mission winnipeg and Harvest Manitoba
Timeline
Credit Return/Customer Service Representative
Wilson Auto Electric(BBB)
04.2024 - 06.2024
Marketing/Sales Manager
Cindywhite Cosmetics
08.2022 - 01.2023
Caregiver
Carl-Care Home Service
04.2019 - 08.2022
Community Support Worker
Teens4Teens
12.2018 - 12.2022
Radio/Call Center Operator
Doctors Without Borders
12.2018 - 08.2022
Chemistry Tutor/Vice Principal
Catholic Education Secretariat Buea/Kumba
09.2014 - 12.2017
Bachelor of Science - Environmental Science
UNIVERSITY OF BUEA CAMEROON
Similar Profiles
Ariel PilliAriel Pilli
Restaurant Waiter at BBBRestaurant Waiter at BBB
Shane SimpsonShane Simpson
Fabrication Welder at Wilson Industrial ElectricFabrication Welder at Wilson Industrial Electric
Dulce BarraganDulce Barragan
Project Coordinator at Wilson Electric DBA BeecroftProject Coordinator at Wilson Electric DBA Beecroft