Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

JUDE SUJOY ROZARIO

Toronto,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. . Adept at analyzing complex situations and finding creative solutions to challenging problems. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hardware and Network Technician position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Technician and AMS Auditing Coordinator

ALTA-E-SOLUTION
12.2024 - Current
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Performed troubleshooting and repaired peripheral devices such as Printers ,Pos machines and other devices.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Evaluated and recommended new technology upgrades to increase efficiency within the organization.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Increased customer satisfaction by effectively addressing and resolving complex hardware problems.
  • Trained junior technicians on proper diagnostic techniques, repair procedures, and customer service best practices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.

System Hardware and Network Support Technician

Flame Food Plus Design
03.2019 - 10.2024
  • Enhanced network performance by troubleshooting and resolving hardware and software issues.
  • Optimized system stability by conducting routine maintenance tasks, such as updates and backups.
  • Ensured maximum uptime for critical systems with proactive monitoring and timely intervention.
  • Collaborated with colleagues to develop strategies for improving network security and reliability.
  • Increased network security by performing vulnerability assessments and implementing necessary remediation measures.
  • Ran cabling and installed data drops for new node installations.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Performed network security design and integration duties.
  • Designed and evaluated WAN and LAN connectivity technologies.

Network Support Specialist

Pagzi Tech Inc.
08.2021 - 04.2023
  • Improved network performance by analyzing and troubleshooting hardware and software issues.
  • Optimized server capacity by planning, installing, and configuring new hardware systems.
  • Evaluated software products to determine compatibility with existing systems.
  • Implemented and maintained virtual private networks.

Student Support Help Desk

Seneca College Of Applied Arts And Technology
05.2019 - 09.2019
  • Enhanced technical skills by supporting hundreds of clients with IT issues by ticketing email, inbound calls and in person, as well as upgraded 500+workstations by imaging in several labs and departments.
  • Used effective communication skills to help clients both remotely and physically.
  • Applied problem management skills to provide support to clients; this included determination, troubleshooting and resolution of specific problem.

Computer Troubleshooting & Technician

Gateway Computers
06.2018 - 12.2018
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.

Computer Hardware Technician

Apsis Solution Ltd
01.2018 - 04.2018
  • Maintained office PCs, networks and mobile devices.
  • Supported company growth by assisting with the planning, purchasing, installation, and configuration of new computers during expansion periods.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.

Computer System and HardwareTechnician CO-OP

MAC COMPUTERS
01.2018 - 04.2018
  • Enhanced software performance by optimizing algorithms and implementing efficient coding practices.
  • Implemented robust testing protocols, ensuring software reliability and reducing the number of reported bugs.
  • Increased application security by identifying vulnerabilities and implementing necessary updates.
  • Delivered high-quality documentation detailing software specifications, architecture diagrams, installation guides, and troubleshooting tips.
  • Proactively identified opportunities for system enhancements that led to increased efficiency in both development and end-user experience.
  • Tested functional compliance of company products.
  • Investigated new and emerging software applications to select and implement administrative information systems.
  • Tuned systems to boost performance.
  • Inspected equipment, assessed functionality and optimized controls.
  • Developed next generation integration platform for internal applications.

Support Coordinator

Field Nation LLC
02.2016 - 07.2016
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Developed tailored support plans for diverse clientele, identifying unique needs and goals.
  • Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Monitored emerging trends in support coordination, actively adapting best practices to stay current with industry standards and improve overall service quality.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Created, prepared, and delivered reports to various departments.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Education

Associate of Applied Science - IBM FULL STACK DEVELOPER

IBM Technology Support
Toronto, ON
08-2025

Post-Degree Certificate - Tourism Travel And Operation

Seneca College of Applied Arts And Technology
North York, ON
11.2021

Bachelor of Science - Computer And Information Systems

MAC
01.2018

College - Accounting And Business

Maple Leaf International School
01.2017

High School Diploma - undefined

Saint Jude's International School
01.2015

Skills

  • Computer system and Hardware solutions
  • Hardware Upgrades
  • Storage Management
  • Technical Support
  • Hardware Repair
  • Hardware Diagnostics
  • Advanced Troubleshooting
  • Device Management
  • Firmware Updates
  • System Integration
  • System Configuration
  • Preventive Maintenance
  • Component Testing
  • Data Recovery
  • Virtualization Technologies
  • Peripheral Setup
  • Wireless Networking
  • Security Implementation
  • Computer Assembly
  • Power Supply Management
  • Software Installation
  • Hardware Installation
  • Backup Management
  • Remote Support
  • Application Installations
  • Help Desk Operations
  • Operating System Expertise
  • Debugging
  • Desktop Technical Support
  • Software Deployment Management
  • Network Maintenance
  • Device Installation
  • Expert in ms word,Excel,Powerpoint
  • Accounting and Business
  • Account Reconciliation
  • Customer Service
  • Data Entry
  • File and Database Management
  • Invoicing and Billing
  • Invoice Verification
  • Budget Forecasting

Certification

  • Computer Diagnostics and Troubleshooting
  • Customer Service
  • File and Database Management
  • Invoicing and Billing
  • Invoice Verification
  • Budget Forecasting
  • Business Studies
  • Business Etiquette : Phone, Email & Text
  • Digital Citizenship
  • Time Management : Working from Home
  • Air Canada Expert (ACE) Air Canada Global Sales
  • Sabre: New Hire Training
  • Travel Insurance : Manulife World.
  • Account reconciliation

LANGUAGES

English
Full Professional

Timeline

IT Technician and AMS Auditing Coordinator

ALTA-E-SOLUTION
12.2024 - Current

Network Support Specialist

Pagzi Tech Inc.
08.2021 - 04.2023

Student Support Help Desk

Seneca College Of Applied Arts And Technology
05.2019 - 09.2019

System Hardware and Network Support Technician

Flame Food Plus Design
03.2019 - 10.2024

Computer Troubleshooting & Technician

Gateway Computers
06.2018 - 12.2018

Computer Hardware Technician

Apsis Solution Ltd
01.2018 - 04.2018

Computer System and HardwareTechnician CO-OP

MAC COMPUTERS
01.2018 - 04.2018

Support Coordinator

Field Nation LLC
02.2016 - 07.2016

Bachelor of Science - Computer And Information Systems

MAC

College - Accounting And Business

Maple Leaf International School

High School Diploma - undefined

Saint Jude's International School

Associate of Applied Science - IBM FULL STACK DEVELOPER

IBM Technology Support

Post-Degree Certificate - Tourism Travel And Operation

Seneca College of Applied Arts And Technology

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JUDE SUJOY ROZARIO