Summary
Overview
Work History
Education
Skills
General Interests
Languages
Timeline
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JUDE MPOYO

Brampton

Summary

First-year student pursuing a Bachelor's degree in Business Administration with a specialization in Aviation Management at the University of Algoma in Brampton. Developed excellent interpersonal and teamwork skills through experience in customer service. Proficient in Microsoft Word, PowerPoint, and conducting Internet research. Possesses strong oral and written communication skills in English (C2), French (C2), and Spanish (B1). Reliable Sales Associate with expertise in inventory management, training, and providing exceptional customer service. Friendly, knowledgeable, and hard-working team player consistently achieving sales objectives and fostering repeat patronage. Currently seeking preferably full-time or part-time employment opportunities.

Overview

5
5
years of professional experience

Work History

Retail Operations Specialist

Atlas Machinery
01.2024 - 12.2024
  • Coordinated special events and product launches to attract new clientele and boost brand visibility
  • Trained new employees on sales techniques, customer service, and company policies
  • Built strong vendor relationships to ensure timely deliveries and competitive pricing
  • Designed innovative merchandising displays to highlight key products and drive sales
  • Oversaw daily store operations, ensuring a clean, organized, and customer-friendly environment
  • Supported recruitment, hiring, and onboarding of new team members
  • Handled escalated customer issues, maintaining high service standards and team support
  • Delivered informative presentations to potential clients, highlighting the benefits of partnering with our company for their business needs in French, English, and Spanish.

Bilingual Representative

Amgen
11.2023 - 12.2023
  • Delivered exceptional bilingual customer service, exceeding performance metrics
  • Provided input on culturally sensitive product development for diverse markets
  • Reviewed and improved Spanish website content for translation accuracy and clarity
  • Adapted language use in real-time to meet evolving customer needs
  • Boosted customer retention through personalized, native-language support
  • Built strong relationships with international clients through language-specific assistance
  • Managed multiple tasks with attention to detail and timely execution
  • Resolved cross-cultural conflicts professionally, ensuring positive outcomes

Economical Intern

Kabundji Law Firm
05.2023 - 08.2023
  • Supported legal teams with economic research and financial case analysis
  • Analyzed market trends and data to inform legal strategies
  • Prepared clear, detailed reports and client-ready presentations
  • Collaborated with attorneys and financial experts on complex documents
  • Participated in client meetings to explain economic concepts clearly
  • Strong communication skills—both verbal and written
  • Skilled in research, analysis, problem-solving, and quick thinking
  • Experienced in merchandising and visual standards
  • Cooperative team player with a flexible schedule

Product Process Specialist (Merchandiser)

Best Buy Canada Ltd
07.2022 - 05.2023
  • Built strong customer relationships and consistently exceeded sales goals
  • Applied in-depth product knowledge to drive sales and assist customers
  • Explained product features, usage, and care to guests effectively
  • Supported team performance by surpassing group sales targets
  • Managed inventory, shipping, and receiving operations
  • Provided full-spectrum customer service: sales, returns, exchanges, and inquiries
  • Maintained high visual merchandising standards across displays and windows
  • Certified in Waves and Truck Lifting

Sales Associate

PAN AM
03.2020 - 07.2020
  • Operated cash register, collected payments, and provided accurate change
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Helped customers find specific products, answered questions, and offered product advice
  • Interacted with customers to understand particular needs and identify products and services best suited to help in achieving goals

Education

BBA - Business Administration (Aviation Management S)

Algoma University
Brampton, ON
12.2025

Instrument/Commercial Pilot Certificate - Airline Pilot Flight Operations

Phoenix East Aviation Inc.
Daytona, FL
06.2021

Private Pilot Certificate - Airline Pilot Flight Operations

PAN AM
Kissimmee, FL
07.2020

Skills

  • Flexible Schedule
  • Verbal and Written Communication
  • Merchandising
  • Research and Analysis
  • Strong Oral and Written Skills
  • Cooperative
  • Problem Solving and Quick thinking
  • Operational efficiency
  • Customer service management
  • Attention to detail
  • Client relations
  • Problem resolution

General Interests

  • Traveled to Ethiopia
  • United Arab Emirates
  • Belgium
  • Italy
  • France
  • Germany
  • Netherlands
  • United States of America
  • Morocco
  • South Africa
  • Democratic Republic of Congo
  • Developed adaptability and more excellent cultural knowledge as a result.

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working

Timeline

Retail Operations Specialist

Atlas Machinery
01.2024 - 12.2024

Bilingual Representative

Amgen
11.2023 - 12.2023

Economical Intern

Kabundji Law Firm
05.2023 - 08.2023

Product Process Specialist (Merchandiser)

Best Buy Canada Ltd
07.2022 - 05.2023

Sales Associate

PAN AM
03.2020 - 07.2020

Instrument/Commercial Pilot Certificate - Airline Pilot Flight Operations

Phoenix East Aviation Inc.

Private Pilot Certificate - Airline Pilot Flight Operations

PAN AM

BBA - Business Administration (Aviation Management S)

Algoma University

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