Summary
Overview
Work History
Education
Skills
Interests
2021 National Canadian Geographic Challenge Podium
Timeline
Generic

Jude Korthuis

Okotoks

Summary

Dynamic and dependable professional with a strong background in customer service at Marble Slab Creamery. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in issue troubleshooting and multitasking, consistently delivering results while maintaining a friendly demeanor. Recognized for improving service quality and team collaboration.

Overview

7
7
years of professional experience
1
1
Language

Work History

Ice Cream Scooper

Marble Slab Creamery
02.2025 - 07.2025
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.

Newspaper Carrier

The Western Wheel
08.2019 - 01.2025
  • Improved speed of delivery by creatively rerouting for completion in a much shorter duration.
  • Distributed papers in various weather conditions during early morning.
  • Reduced complaints by ensuring proper handling and storage of newspapers during transportation.
  • Maintained up-to-date records of delivery routes and customer information.
  • Contributed to team success by covering additional routes when necessary, ensuring uninterrupted service for customers.

Volunteer Technical Support Assistant

Okotoks Alliance Church
03.2018 - Current
  • Improved congregation's satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Collaborated with cross-functional teams to identify recurring issues, leading to improved service quality.
  • Developed comprehensive support documentation, simplifying issue resolution for both church members and colleagues.
  • Enhanced team productivity by training new technical support assistants on church policies and procedures.

Education

High School Diploma -

Foothills Composite Highschool
Okotoks, Canada
05.2001 -

Skills

Service support

Customer service expert

Decision-making

Product knowledge

Active listening

Issue troubleshooting

Verbal and written communication

Friendly, positive attitude

Teamwork and collaboration

Calm under pressure

Interests

  • Playing Sports
  • Camping
  • Surfing
  • Gym Workouts
  • Backpacking and Hiking
  • Auto Repair/Restoration

2021 National Canadian Geographic Challenge Podium


  • Placed 3rd nationally in a competition open to all students across Canada (Grades 7–10)
  • Demonstrated advanced geographic knowledge, critical thinking, and quick decision-making under pressure
  • Competed through school, regional, and national levels against thousands of participants

Timeline

Ice Cream Scooper

Marble Slab Creamery
02.2025 - 07.2025

Newspaper Carrier

The Western Wheel
08.2019 - 01.2025

Volunteer Technical Support Assistant

Okotoks Alliance Church
03.2018 - Current

High School Diploma -

Foothills Composite Highschool
05.2001 -

Similar Profiles

CREATE PROFILE
Jude Korthuis