Jude INYIAMA

• Initiated monthly Cybersecurity Awareness training, which reduced simulated phishing failure rate from 12.4% to 3.5% in six months.
• Ensured all users were were properly onboarded in one day during cut-over from Accpac ERP to SAP ERP.
• Responded to trouble tickets on Remedyforce ITSM tool, addressing service, incident, and change requests while meeting SLA requirements.
• Negotiated service level agreements with registered providers, achieving 10% cost reduction and improved service delivery.
• Provided business usecase analysis and technical support to all Business units within the Company.
• Maintained CCTV, MOTOROLLA two-way radios, guard tour devices, IDcard printer and alarm systems for enhanced security operations.

• Maintain and Support Workstations, Handheld devices, Servers, Routers, Datacenter, CCTV network, Motorola 2way radio system, Door access control, Guard Tour devices, cisco Wireless AP’s.
• Acted as regional point of contact providing level 1 and level 2 technical support for 120+ users by ensuring that I closed 95% of the trouble tickets on the First call without escalation then consistently logging and monitored trouble ticket status on the Microsoft service manager (SCSM) to ensure fast, quality resolution of every issue before 3rd tier escalation.
• Worked with the Security team to enforce security measures, resulting in a 20% decrease in vulnerability exploits year-on-year.
• Kept proper documentation of all computer hardware and network equipment using the Provance IT service Management tool.
• Provided end-user training on new applications and technical support to optimize user experience, contributing to a 98% user satisfaction rate.

-Digitized 10 years of HR department’s paper-based records into structured electronic files, covering employee personnel records, pension and benefits data, HR vendor contracts, and expatriate travel itinerary, improving data accessibility, accuracy, and long-term records management.

-Led talent acquisition efforts, including interview coordination, onboarding, and background checks, resulting in a 20% reduction in time-to-hire.

-Designed and implemented technical and soft skills training programs aligned with the 70:20:10 model of learning, enhancing employee competency levels by over 80%.

- Executed strategic HR policies that reduced employee turnover by 85%, boosted satisfaction, and promoted organizational citizenship behavior (OCB).

- Rolled out comprehensive health and safety initiatives that reduced absenteeism by over 60% and significantly improved workforce morale.

- Planned and managed community-focused employee social responsibility (ESR) projects, strengthening corporate reputation and community engagement.

- Played a key role in Industrial Relations, engaging with union representatives, facilitating collective bargaining discussions, and supporting grievance and dispute resolution processes to ensure labor harmony and legal compliance.

• Led talent acquisition efforts, coordinating interviews, onboarding, and background checks to decrease time-to-hire by 20%.
• Facilitated technical and soft skills training programs, increasing employee competency levels by over 80%.
• Rolled out health and safety initiatives that cut absenteeism by over 60% and improved workforce morale.
• Planned community-focused employee social responsibility projects, strengthening corporate reputation and community ties.

• Oversee and supervise Satellite Field Operations in the southern region comprising 6 Point of presence (Ondo, Delta, Edo, Enugu, Rivers and Akwa Ibom States) strategically spread out to handle Fault calls with MTTR.
• Install VSAT outdoor units;1.8m,2.4m,3.8m Prodelin or channel master using wr137 or N type feedhorn type, Codan(5W- 240W), Anasat/Anacom trancievers.
• Carried out comprehensive Site surveys and project planning. Compile a Technical report to be submitted to the Satellite operations manager.