Jude Emerson Thiyagarajah
Vancouver,BC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Bank of Ceylon
Mannar, Sri Lanka
07.2012 - 07.2024
- Improved customer satisfaction by addressing and resolving complaints promptly
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Developed strong working relationships with staff, fostering a positive work environment
- Maintained a clean, safe, and organized branch environment to enhance customer experience
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Management Trainee
City Mines Lanka Pvt Ltd
Colombo, Sri Lanka
12.2010 - 09.2011
- Gained knowledge of company policies, protocols, and processes
- Established open and professional relationships with team members, facilitating quick communication and resolving issues and conflicts
- Streamlined processes and procedures to boost productivity levels throughout the organization.
Education
Bachelor of Commerce - Accounting
University of Jaffna
Sri LankaAdvanced Diploma - Banking and Finance
Institute of Bankers of Sri Lanka
Skills
- Customer Relations
- Customer Relationship Management (CRM)
- Inbound and Outbound Calling
- Service Upselling
- Customer Education
Languages
English, Profession Working
Timeline
Customer Service Representative
Bank of Ceylon
07.2012 - 07.2024
Management Trainee
City Mines Lanka Pvt Ltd
12.2010 - 09.2011
Bachelor of Commerce - Accounting
University of Jaffna
Advanced Diploma - Banking and Finance
Institute of Bankers of Sri Lanka
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