Judah Mendoza
Riverside
Summary
Results-driven QA/Trainer with over 2 years of experience in quality assurance, operational efficiency, and training development in the transportation and tolling sector. Proven ability to independently master complex back-office systems, streamline workflows, and automate manual processes for significant time and cost savings. Adept at developing scalable training programs and standardizing documentation across teams. Known for elevating team performance, delivering cross-functional improvements, and fostering a culture of continuous learning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
QA/Trainer/IT Support
Kapsch TrafficCom
12.2023 - Current
- Proactively self-taught the entire back-office ecosystem, leading to enhancements and updates to training materials used in new hire onboarding, improving clarity and effectiveness.
- Designed and implemented a custom automation script for the DMV Abstract process, reducing processing time from 60–120 minutes to under 10 minutes—regardless of task volume.
- Delivered on-site IT support by configuring, repairing, and imaging desktops across the project, ensuring minimal downtime and optimal performance.
- Led the development and maintenance of the Disaster Recovery & Business Continuity Plan to safeguard uninterrupted operations during emergency scenarios.
- Created and distributed targeted refresher content and training flashes to reinforce quality standards and align team performance with KPIs.
- Provided direct supervision and mentorship to a team of 20–30 Customer Service Representatives, driving growth, accountability, and consistency.
- Spearheaded the complete overhaul of SOP training documentation, consolidating materials from fragmented sources (PDFs, Google Forms, Microsoft 365) into a unified LMS platform for streamlined access and scalability.
Audio Engineer
La Sierra Music Department
09.2015 - 01.2017
- Set up, tested, and troubleshot a wide range of microphones—including condenser, dynamic, and ribbon types—capturing over 20 unique orchestral instruments via a 32-channel analog SSL console.
- Collaborated with a team of engineers to restore and maintain an analog SSL console, focusing on its intricate tube components and signal path integrity.
- Executed post-production mixing and managed live sound for full-scale opera and musical productions, including Fiddler on the Roof and Gianni Schicchi.
- Managed load-in/load-out operations for over 100 live concerts and performances, ensuring efficient setup and teardown of complex audio systems.
- Proficient in industry-standard DAWs including Pro Tools and Logic Pro X, with hands-on experience in both studio and live environments.
- Served as Lead Audio Engineer for the documentary film Come Before Winter (2017), working directly with Conductor and Composer Ariel Quintana to capture and deliver high-fidelity audio.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT08-2027
Associate of Science - Computer Science
Chaffey College
Rancho Cucamonga, CA08-2021
High School Diploma -
Loma Linda Academy
Loma Linda06-2012
Skills
- Training & Onboarding Development
- LMS Administration & Course Design
- Public Speaking & Presentation
- Conflict Resolution
- Quality Assurance (QA) & Quality Control (QC)
- Process Automation (Python, Scripting)
- Data Analysis & Spreadsheet Optimization (Excel, Google Sheets)
- Coaching & Performance Feedback
- Stakeholder Communication
- Time & Priority Management
- SQL or database querying
- API integration/testing (Postman, Swagger)
Certification
Software Development, Coding Dojo - Sept. 2022 - Dec 2022
Timeline
QA/Trainer/IT Support
Kapsch TrafficCom
12.2023 - Current
Audio Engineer
La Sierra Music Department
09.2015 - 01.2017
Bachelor of Science - Software Engineering
Western Governors University
Associate of Science - Computer Science
Chaffey College
High School Diploma -
Loma Linda Academy
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