Judah Maharaj
Toronto,ON
Summary
Proven leader with extensive experience at LCBO and Durham Catholic District School Board, excelling in team leadership and customer service management. Demonstrated ability to enhance team performance and customer satisfaction through effective training and conflict resolution. Skilled in POS system operation and safety procedures, consistently boosting sales and ensuring a safe work environment. Reliable Shift Leader with 5 years in the LCBO retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature, the type of employee who is the first to arrive and last to leave.
Overview
5
5
years of professional experience
Work History
Shift Leader/Customer Service Representative
LCBO
12.2019 - Current
- Assisted manager with leading daily huddles and motivating staff.
- Trained new employees and delegated daily tasks and responsibilities.
- Motivated and self driven as a shift leader.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Substitute Teacher, K-12
Durham Catholic District School Board
09.2021 - 06.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Education
Bachelor of Arts - Painting And Drawing
OCAD University
Toronto, ON05.2018
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Customer Service Management
- Conflict Resolution
- POS System Operation
- Inventory Counts
- Safety processes and procedures
- Shift Paperwork Completion
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Substitute Teacher, K-12
Durham Catholic District School Board
09.2021 - 06.2022
Shift Leader/Customer Service Representative
LCBO
12.2019 - Current
Bachelor of Arts - Painting And Drawing
OCAD University