JUCEL ESPINOSA
Neepawa,MB
Summary
Dynamic professional with a proven track record in staff supervision and customer relationship management, honed at Safeway and other notable companies. Excelled in negotiating favorable vendor contracts and enhancing team performance, demonstrating exceptional human resources and customer service skills. Achieved significant improvements in employee efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Management Trainee
Safeway
Neepawa, MB
03.2024 - Current
- Conducted employee performance reviews in collaboration with human resources.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Participated in risk management assessments and mitigation planning.
- Resolved customer complaints by communicating effectively with all stakeholders.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
Baker
Tim Hortons
Neepawa, Manitoba
02.2024 - Current
- Finished baked goods with glazes, icings and other toppings.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Adapted measurements to meet quantity of bakery items being prepared.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Kept records of daily production numbers for each type of item produced.
HR Assistant
Local Government Unit
Candelaria, Zambales
07.2023 - 01.2024
- Prepared reports on staff movement within the organization including transfers, promotions and terminations.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Maintained employee records in compliance with state and federal regulations.
- Prepared and set up new employee orientations.
- Initialized background checks for potential new hires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Assisted in developing company policies regarding wages and working conditions.
Service Crew Member
Burger King
Olongapo, Zambales
11.2022 - 04.2023
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Cross-trained new employees by explaining rules, procedures, and job responsibilities.
- Packed fast food products in approved containers, cups, and bags.
- Operated kitchen equipment safely to prepare meals for customers efficiently.
- Completed accurate food orders using POS terminal and relayed special conditions to kitchen staff.
- Maintained order of customer and crew member work areas.
- Verified that all guests had an enjoyable experience before leaving the premises.
- Assisted in stocking shelves with merchandise or supplies.
- Organized and restocked supplies to support operations and team productivity.
On Site Supervisor
Jolibee Food Corporation-Greenwich Branch
Olongapo, Zambales
05.2017 - 11.2022
- Investigated customer complaints related to product quality or service delivery.
- Analyzed key performance indicators to identify effective strategies.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored operations and reviewed records and metrics to understand company performance.
Service Crew Member
McDonalds
Olongapo, Zambales
08.2014 - 04.2017
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Cross-trained new employees by explaining rules, procedures, and job responsibilities.
- Packed fast food products in approved containers, cups, and bags.
- Operated kitchen equipment safely to prepare meals for customers efficiently.
- Completed accurate food orders using POS terminal and relayed special conditions to kitchen staff.
Education
Bachelor of Science - Human Resource Development Management
Ramon Magsasay Technological University
Philippines03-2023
Skills
- Negotiation
- Forecasting skills
- Staff supervision
- Human resources
- Marketing
- Customer relationship management (CRM)
- Customer service
Accomplishments
- Burger King Most Improve Awardee
- Project Eye Smile Greenwich Awardee
- Best of the Best Counter 2016
- Best of the Best Drive Thru 2015
Timeline
Management Trainee
Safeway
03.2024 - Current
Baker
Tim Hortons
02.2024 - Current
HR Assistant
Local Government Unit
07.2023 - 01.2024
Service Crew Member
Burger King
11.2022 - 04.2023
On Site Supervisor
Jolibee Food Corporation-Greenwich Branch
05.2017 - 11.2022
Service Crew Member
McDonalds
08.2014 - 04.2017
Bachelor of Science - Human Resource Development Management
Ramon Magsasay Technological University
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