Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.
Overview
14
14
years of professional experience
Work History
Food Bank
Volunteering
02.2024 - 04.2024
Prepared and packaged boxes during box assembly line phase
Loaded and unloaded distribution trucks at destination
Coordinated with different service providers to meet clients' individual needs
Kept case files updated, accurate and aligned with requirements
Approached issues proactively to best meet current and future community needs
Kept warehouses and preparation areas clean and orderly to limit workplace risk
Packaged up nonperishable food items for food bank visitors.
Banquet Server
Hyatt Regency
09.2017 - 01.2019
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Set up banquet tables and chairs based on event requirements.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Housekeeping Room Attendant
Sheraton Gateway Hotel
04.2014 - 02.2016
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Hang, cleaned and rehung draperies to maintain freshness.
Cleaner
SO-KLEEN LIMITED
01.2010 - 02.2013
Vacuuming, sweeping, and mopping floors of various types
Dusting ceilings, light fittings, countertops, and loose furniture
Scrubbing and sanitizing toilets, sinks, and kitchen fixtures
Emptying trash cans
Washing and drying windows
Liaising with the line manager to ensure that you have sufficient cleaning products at all times
Reporting any breakages that occur during the cleaning process
Informing the line manager of repairs that need to be done.
Education
Bachelor of Science - Hospitality And Tourism Management
Vatel Business School
Istanbul Turkey
01.2014
Skills
Hospitality Management
Hospitality background
Hospitality software expertise
Hospitality services
Adaptability under pressure
Reliability and punctuality
Kitchen Support
Cafeteria equipment operations
Teamwork
Housekeeping
Cleaning and organizing abilities
Customer Service
Languages
English
ENGLISH
Professional Working
Timeline
Food Bank
Volunteering
02.2024 - 04.2024
Banquet Server
Hyatt Regency
09.2017 - 01.2019
Housekeeping Room Attendant
Sheraton Gateway Hotel
04.2014 - 02.2016
Cleaner
SO-KLEEN LIMITED
01.2010 - 02.2013
Bachelor of Science - Hospitality And Tourism Management