Jubira Rahman
Manotick,ON
Summary
Accomplished Manager with a proven track record at enhancing operational efficiency and spearheading process improvements. Expert in Operations Management and adept in Employee Relations, excel in driving business development and fostering strategic partnerships. Skilled in leveraging team leadership to achieve remarkable results. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Operations Manager
Accurate Services
02.2017 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Office Manager
DIM - Digital Internet Marketing
03.2014 - 02.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
Education
Master of Science - Voluntary And Community Sector Studies
University of London (BIRKBECK)
London, UK05.2013
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Corporate Communications
- Strategic Partnerships
- Personnel Management
- Business Development
- Account Management
- Verbal and written communication
Accomplishments
Community Building Outreach Project undertaken as part of MSc Program.
Collaborative working with grass-root organizations and local government bodies to benefit the lives of recently discharged mental institution patients.
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Operations Manager
Accurate Services
02.2017 - 04.2024
Office Manager
DIM - Digital Internet Marketing
03.2014 - 02.2017
Master of Science - Voluntary And Community Sector Studies
University of London (BIRKBECK)
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