JUBILEE NKUNA
POLOKWANE,LIMPOPO
Summary
Results-driven Business Systems Analyst with extensive experience at Auto Care Limpopo, specializing in software and hardware implementation. Proven ability to enhance system efficiency through innovative solutions and effective collaboration. Expertise in research and analysis, consistently delivering projects that exceed expectations. Committed to leveraging agile methodologies for continuous improvement and team success. I'm also an energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Business Systems Analyst
Auto Care Limpopo
Polokwane, Limpopo
02.2024 - Current
- Developed and managed project plans while providing status updates to management.
- Developed comprehensive project plans, including timelines and resources needed for successful completion of projects.
- Participated in agile scrum meetings and sprint reviews throughout the life cycle of a project in order to track progress against goals set at beginning of each release cycle.
- Identified opportunities for process automation and system integration to improve efficiency.
- Developed, documented and revised system design procedures and quality standards.
- Consulted with management to reach agreement on system principles.
- Analyzed existing business processes to identify areas of improvement and develop new solutions.
- Prepared and presented technical proposals for clients.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Assistant Store Manager
The Daily Coffee Café
Polokwane, Limpopo
04.2022 - 11.2023
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented campaigns and promotions to help with developing goods and services.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Waitress Supervisor
The Daily Coffee Café
Polokwane, Limpopo
07.2021 - 03.2022
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Waitress Trainee
The Daily Coffee Café
Polokwane, Limpopo
05.2021 - 07.2021
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Bachelor of Information Technology in Business Systems -
Rosebank College
Polokwane,LP12-2023
Higher Certificate in Information Technology in Support Services -
Rosebank College
Polokwane,LP04-2021
Skills
- Software and hardware implementation
- Research and analysis
- Specification formulation
- Data consolidation
- Solution implementation
Coffee shop worker
- Barista expertise
- Food preparation
- Exceptional customer service
- Multitasking and organization
- Cash register operation
- Workflow management
- Friendly and outgoing
- Product upselling
Languages
Afrikaans
Limited
Xitsonga
Full Professional
Persian
Elementary
Affiliations
- Travelling
- Reading
- Fitness and Sports
- Cooking
Accomplishments
- Employee of the month x2
- Exceptional customer service
- Sales growth
References
References available upon request.
Timeline
Business Systems Analyst
Auto Care Limpopo
02.2024 - Current
Assistant Store Manager
The Daily Coffee Café
04.2022 - 11.2023
Waitress Supervisor
The Daily Coffee Café
07.2021 - 03.2022
Waitress Trainee
The Daily Coffee Café
05.2021 - 07.2021
Bachelor of Information Technology in Business Systems -
Rosebank College
Higher Certificate in Information Technology in Support Services -
Rosebank College
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