Juan Ramon Perez Estrada
Buena Park,CA
Summary
Dynamic Restaurant Manager with a proven track record at Teds Burgers, excelling in team management and customer engagement. Enhanced operational efficiency and customer satisfaction through effective complaint resolution and meticulous inventory control. Adaptable leader committed to fostering a positive work environment and driving exceptional service standards.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Teds Burgers
899 S Anaheim Blvd Anaheim CA 92801
02.2010 - 11.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Shipping Manager
Allegro Industries Co.
Orange Ave. Garden Grove CA
01.2010 - 11.2015
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Forklift Operator
Leiner Health Products
Garden Grove, CA
07.1995 - 11.2000
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
Education
Preparatoria No. 7
Guadalajara Jalisco MexicoSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Adaptable
- Supervisory skills
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Full Professional
Timeline
Restaurant Manager
Teds Burgers
02.2010 - 11.2019
Shipping Manager
Allegro Industries Co.
01.2010 - 11.2015
Forklift Operator
Leiner Health Products
07.1995 - 11.2000
Preparatoria No. 7