JUAN PABLO OCAMPO
Tulare
Summary
Dynamic and adaptable professional with a diverse background in customer service, home care, and marketing, demonstrating a strong commitment to excellence in every role. Experience includes serving as a Shortage Control Associate and Cashier at Burlington, as well as a Home Care Aide and Marketing Assistant at Extra Caring Homecare, while maintaining full-time academic responsibilities at Fresno State. My approachable and open-minded demeanor fosters versatility in workplace and personal interactions. Recognized for a straightforward approach, punctuality, and exceptional communication skills, ready to leverage these strengths for future opportunities.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Home Care Aide
Extra Caring Homecare
Visalia Ca.
02.2025 - 01.2026
- Assisted clients with daily living activities, ensuring comfort and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Developed individualized care plans in collaboration with clients and families.
- Trained new aides on best practices and company protocols for client care.
- Advocated for client needs, fostering effective communication with family members.
- Maintained accurate documentation of care provided for compliance purposes.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Cashier
Burlington
Visalia
08.2025 - 01.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management by restocking shelves and organizing merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operating procedures and best practices for customer engagement.
- Monitored cash register for accuracy during shifts to ensure financial integrity.
Shortage Control Associate
Burlington
Visalia, Ca.
02.2025 - 08.2025
- Led cross-functional teams to optimize inventory management processes and reduce overhead costs.
- Implemented training programs for staff, enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Mentored junior associates, fostering a collaborative environment focused on continuous improvement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Volunteer Walk on Coach Girls Tennis
Tulare Union High School
Tulare, California
06.2024 - 11.2024
- Created and implemented new drills to increase team performance.
- Provided guidance and support to athletes in overcoming obstacles and achieving success.
- Developed team-building exercises to promote unity and collaboration.
- Coached individual participants in skills necessary to excel in sport.
- Observed players during competition and practice to determine need for individual or team improvement.
- Established and maintained standards of athlete behavior, providing proper supervision of athletes.
- Utilized effective communication strategies to build trust with athletes.
Cashier for Food Truck
Jimenez food service
Tulare, California
01.2019 - 01.2022
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
Education
Bachelor of Arts - Kinesiology
Fresno State
Fresno12-2027
Bachelor of Arts - History
Heidelberg University
Heidelberg, Germany07-2026
Associate of Arts - Liberal Arts
College of The Sequoias
Visalia 06-2025
Skills
- Effective communication
- Building relationships
- Verbal and written communication
- Team development
- Sports fundamentals
- Safety awareness
- Coaching techniques
- Personable and friendly
- Athlete development
- Strategic planning
- Attention to detail
- Time management
- Customer interaction
- Cash handling
- Customer service excellence
languages
Spanish
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Cashier
Burlington
08.2025 - 01.2026
Home Care Aide
Extra Caring Homecare
02.2025 - 01.2026
Shortage Control Associate
Burlington
02.2025 - 08.2025
Volunteer Walk on Coach Girls Tennis
Tulare Union High School
06.2024 - 11.2024
Cashier for Food Truck
Jimenez food service
01.2019 - 01.2022
Bachelor of Arts - Kinesiology
Fresno State
Bachelor of Arts - History
Heidelberg University
Associate of Arts - Liberal Arts
College of The Sequoias